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can you reset my profile please?

FIXED
mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

can you reset my profile please?

Hi,

 

I'm on 80/20 unlimited fibre extra and my profile appears to have been set to 20/20 somehow. It's been fine since January but sometime in the last week or so it's changed. 

 

My modem is syncing at 79/19 as normal but when I do a speed test I only get 19/19.

 

I understand this happens now and again for some reason so please reset it for me

 

Thanks

 

-Mat

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: can you reset my profile please?

Morning,

I've just updated the profile now. If you reboot your router, or disconnect/reconnect you should receive your full speeds.

Sorry about that.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

Re: can you reset my profile please?

Fix

All sorted now thanks

 

Mat

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: can you reset my profile please?

Awesomeness, I'm glad to hear that.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support