@superuser
As has been mentioned, I'm afraid ISPs can't reset or alter line profiles on fibre circuits. This will only be done by an engineer following a visit once they've resolved a fault.
Testing your line shows the profile is correct in relation to the sync speed or 51.6Mb/s (the profile is now 51.4Mb/s).
| |
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0001 |
| Description |
GEA service test completed and no fault found but unable to check for customer equipment connected to modem. |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
51.6 Mbps |
| Upstream Speed |
20.0 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
611.3 |
| Upstream Rate Assessment |
Very Good |
| Downstream Rate Assessment |
Reasonable |
| Interference Pattern |
Regular Interference Observed Daily |
| Service Impact |
No Impact Observed |
| Interference Duration Longest Occurrence |
From 00:45 to 00:00 |
| Interference Location |
Customer Premise |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Profile Name |
0.128M-80M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp |
2017-02-01T15:00:00 |
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
