can you reset my profile please?
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can you reset my profile please?
13-02-2017 7:32 AM
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Currently
Estimated line speed:There's no speed estimate currently held on your account.Current line speed:48.8 Mb
It's gone down from near 70 recently due to replacing router and power outs
If you could try a remote reset, that would be appreciated
Thanks
Re: can you reset my profile please?
13-02-2017 9:04 AM
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Sadly as it currently stands plusnet are unable to reset profiles for fibre lines, as long as the connection stays stable now it will slowly begin to work it's way back up
James
Re: can you reset my profile please?
13-02-2017 10:50 AM
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Have you ran the BTW speedtest and then completed the "Run Further Diagnostics" after the speed test finishes? This will show your BTW IP profile which you need to know in addition to the Plusnet Current speed
http://www.speedtest.btwholesale.com/
Re: can you reset my profile please?
14-02-2017 2:51 PM
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As has been mentioned, I'm afraid ISPs can't reset or alter line profiles on fibre circuits. This will only be done by an engineer following a visit once they've resolved a fault.
Testing your line shows the profile is correct in relation to the sync speed or 51.6Mb/s (the profile is now 51.4Mb/s).
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0001 | ||||
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 51.6 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 611.3 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | No Impact Observed | ||||
Interference Duration Longest Occurrence | From 00:45 to 00:00 | ||||
Interference Location | Customer Premise | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Profile Name | 0.128M-80M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2017-02-01T15:00:00 |
Re: can you reset my profile please?
14-02-2017 5:40 PM
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Thanks all
I'll sit tight and see how it is in a few weeks
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