can you reset my profile please?

mlavende · ‎22-08-2007

Hi,

I'm on 80/20 unlimited fibre extra and my profile appears to have been set to 20/20 somehow. It's been fine since January but sometime in the last week or so it's changed.

My modem is syncing at 79/19 as normal but when I do a speed test I only get 19/19.

I understand this happens now and again for some reason so please reset it for me

Thanks

-Mat

Anoush · ‎22-08-2015

Morning,

I've just updated the profile now. If you reboot your router, or disconnect/reconnect you should receive your full speeds.

Sorry about that.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button

mlavende · ‎22-08-2007

All sorted now thanks

Mat

Anoush · ‎22-08-2015

Awesomeness, I'm glad to hear that.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button

can you reset my profile please?

can you reset my profile please?

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Re: can you reset my profile please?

Re: can you reset my profile please?