broadband slow
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- Re: broadband slow
26-03-2018 12:15 PM
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I have fibre unlimited up to 38mb, my line speed is 26.0mb, but the line has been constantly at a speed of 12.9Mb, I have reset my router but there’s been no change, I’m not happy I’m not getting the speed I’ve signed up for.
I have followed all the advice in the troubleshooting section even raised a question :
but the reponse just says its been escalated - been like that since 18/3/18 I know I live in the Borders which has slow internet but surely it must be better than this . Can someone tell if there is a fault or what can be done to improve things.
Cheers
Fixed! Go to the fix.
Re: broadband slow
27-03-2018 9:16 AM
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Engineer on the way
Re: broadband slow
27-03-2018 1:48 PM
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Re: broadband slow
28-03-2018 10:38 AM
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Engineer says "I am currently working with a PlusNet hub which is not FTTC compatible hence why I have an Openreach ECI modem also"
Please can I have a Plusnet Hub which is compatible
Kevin
28-03-2018 11:27 AM
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Re: broadband slow
28-03-2018 3:06 PM
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Hi adam,
I have added detail to my question as mentioned previously.
Thanks for your help
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