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broadband extra

FIXED
pinkbeef
Hooked
Posts: 6
Thanks: 3
Registered: ‎11-08-2016

broadband extra

Here is the issue, I was out of contract and phoned to to ensure I could sing up for a better deal elsewhere. But as I was chatting to the rep, he said broadband extra would increase my upload speed. I could get 20 mbs if it was possible.

 

Checking with www.btwholesale.com, with a clean line I could get 80/20 which is fine, so I paid the extra and low and behold I get 50/9.

am I missing something. Could anyone help.

Screenshot-2018-1-28 ADSL Checker(1).png

9 REPLIES
Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: broadband extra

How are you testing speeds?

What are your sync speeds, as it is these that PN will be interested in. Post the details from the Help Desk page on your router, making sure you hide any personal information.

Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: ‎05-11-2017

Re: broadband extra

Thank you this is very useful.

 

The website

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
pinkbeef
Hooked
Posts: 6
Thanks: 3
Registered: ‎11-08-2016

Re: broadband extra

I have an Archer VR200, so hope this is right.

 

Screenshot-2018-1-28 Archer VR200(1).png

Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: broadband extra

It looks like you have been provisioned on a 55/10 product rather than 80/20.

Either more time on the phone, or hope someone like @Gandalf spots your post and can help.

 

pinkbeef
Hooked
Posts: 6
Thanks: 3
Registered: ‎11-08-2016

Re: broadband extra

No I think Ive been screwed by a sales rep, whatever I dont think I trust this company any more, and ive been with them two years. with no issues.

 

btwholesale.png

Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: broadband extra

Sorry, that just helps prove my initial thoughts, you are on the 55/10 product, not 80/20.

 

That said, your upload is very slow, did you do that test on a wired or WiFi device?

 

The max data rate from your earlier post, and the DSL checker shows you should be getting better speeds.

 

So, you need to work out why you are not maxing out your 55/10 product, what else is going on at the same time as you are testing? Then get PN to put you on the correct BTW 80/20 product.

But if your devices are not capable of using 80/20, you may be better off on a 40/10 product and save yourself some money.

Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: broadband extra

Fix

Apologies for the delayed response.

As others have pointed out you've been incorrectly put on 55/10.

I've placed a order to correct this which will complete tomorrow.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pinkbeef
Hooked
Posts: 6
Thanks: 3
Registered: ‎11-08-2016

Re: broadband extra

todays test.

74.5 downstream

18.5 upstream

which is about as godd as expected, every thing is great again in my own little world.

thanks to all who helped, love plusnet, but could not eat a whole one. XXX

Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: broadband extra

I'm glad to hear your speeds have improved!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team