asus dsl-ac68-u help please

[#1]

Can any of the care team please look into why im getting disconnected after buying this all in one modem router? we game a fair bit so decided to splash out on a expensive piece of kit.  we get disconnects often , dsl light goes down , and there is a constant yellow 'instable connection' exclamation mark in the routers dashboard.  i used the correct user id and password , it the same both wireless and wired , works for a while then bombs us off ! i shall be on the phone with asus asap and would like some stats / info to throw at them , as its a bit expensive to just bin it. my plusnet account is haydnexportnew.

[#2]

I've just found these posts on the BT Forum which may help:

Quote

try these settings Stability Adjustment (VDSL): disabled Tx Power Control (VDSL): disabled Rx AGC GAIN Adjustment (VDSL): stable UPBO - upstream power back off (VDSL): enabled SRA (Seamless Rate Adaptation): enabled Bitswap: disabled VDSL Profile: 17a Improved Impulse Noise Protection (G.998.4): enabled

Quote

I see talk in another forum that it is the bitswap option that causes the instability. Turning this off stablises the line.

[#3]

thanks for the speedy reply ! Can you give me a link to these posts?

[#4]

i tried that no joy, checked log this morning to see this....
ct 30 06:51:01 WAN Connection: Ethernet link down.
Oct 30 06:51:01 stop_nat_rules: apply the redirect_rules!
Oct 30 06:51:32 WAN Connection: WAN was restored.
Oct 30 06:51:32 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_vlan100)!
Oct 30 06:53:57 WAN Connection: Ethernet link down.
Oct 30 06:53:57 stop_nat_rules: apply the redirect_rules!
Oct 30 06:54:44 WAN Connection: WAN was restored.
Oct 30 06:54:44 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_vlan100)!
Oct 30 06:56:19 WAN Connection: Ethernet link down.
Oct 30 06:56:19 stop_nat_rules: apply the redirect_rules!
Oct 30 06:56:46 WAN Connection: WAN was restored.
Oct 30 06:56:46 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_vlan100)!
Oct 30 07:34:59 WAN Connection: Ethernet link down.
Oct 30 07:34:59 stop_nat_rules: apply the redirect_rules!
Oct 30 07:35:45 WAN Connection: WAN was restored.
Oct 30 07:35:45 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_vlan100)!
Oct 30 08:02:21 WAN Connection: Ethernet link down.
Oct 30 08:02:21 stop_nat_rules: apply the redirect_rules!
Oct 30 08:02:56 WAN Connection: WAN was restored.
Oct 30 08:02:56 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_vlan100)!
Oct 30 08:12:47 rc_service: httpd 562:notify_rc restart_DSLsendmail
Oct 30 08:29:49 rc_service: httpd 562
Please can someone help ?

[#5]

The first thing I'd try is putting the BTO modem back on the line with your old router and see if you still get the drops.
If you do, report the line fault and get it fixed before trying the Asus again. If you don't then take it up with Asus.
Plusnet only officially support the router they supply (though they do try to help with others). They are unlikely to be able to report a line fault if you're not using the modem provided as part of the service.

[#6]

Be careful with the Asus.
You'll end up causing DLM to intervene if you have too many disconnects in a 24 hour period.

[#7]

its not dropping sync just the session , so i think it must be router side of things but i have no idea what to change .  I have redone setup with bt infinity 2 settings instead of the plusnet fibre one in the asus menu and its looking a bit better.

[#8]

what seems to work for me is to manually drop the session for 10 minutes then reconnect. In router gui its the green double monitor/computer icon below the language setting, click it and it will allow you to drop the session.
If im right you get a high amount of CRC error. by doing the above i have only had 5 CRC in 2 days of uptime

[#9]

just had another drop , first since 8:30 ish this morning
ct 30 11:07:25 kernel: br0: received packet on eth2 with own address as source address
Oct 30 11:30:36 WAN Connection: Ethernet link down.
Oct 30 11:30:36 stop_nat_rules: apply the redirect_rules!
Oct 30 11:31:12 WAN Connection: WAN was restored.
Oct 30 11:31:12 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_vlan100)!

[#10]

http://forums.overclockers.co.uk/showthread.php?t=18606945
That thread has lots of people with problems and things try too

[#11]

hi , thanks.  I think i have found the problem , ive set the vdsl to 17a instead of 30a and its been solid since.  Cross fingers !

[#12]

Yes, BT haven't implemented the 30a profile yet ( if ever! ). You would have thought it ( the ASUS ) would negotiate down to something that was supported, maybe VDSL doesn't do that ( unlike ADSL )

[#13]

The fault seems connected to the log message "WAN Connection: Ethernet link down."
Yet this is an all-in-one device, so the WAN isn't an Ethernet link... At least not one that exists outside the box.
The OP observed that the fault didn't cause a resync, just the loss of the PPP session. If true, it would seem strange that a config shift between 17a and 30a would solve the problem; if the modem portion thought there was a problem related to the 17a profile vs 30a profile, then it would surely resync!
Sounds like the Asus isn't quite ready for the primetime...

[#14]

Asus emailed me a beta firmware that fixed the issue.  I have rebooted a few times to check all was well, and i cant seem to sync above 39999kbps , have i been banded or something?

[#15]

i have attached the bt wholesale test results and i have been set a 38mb profile.  Can i have this removed asap please as im paying for the up to 80mb package !