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anybody have issues with people thinking you live in different country

foxy17
Dabbler
Posts: 12
Registered: ‎20-07-2020

anybody have issues with people thinking you live in different country

I have tried to make a couple of purchases from abroad I live in uk and businesses declining my card as I live in Belgium I have checked settings on computer and they are all correct  anyone?Huh

35 REPLIES 35
Alex
Community Veteran
Posts: 5,296
Thanks: 842
Fixes: 12
Registered: ‎05-04-2007

Re: anybody have issues with people thinking you live in different country

It sounds like your external IP is being misclassifed. It is not an exact science.

A staff memember should pick this up and you might have to PM them what it is. Don't post it on here.

Can't remember off the top of my head what site tells you.

EDIT - remembered: http://www.whatismyip.com

See what it says about your ISP.

foxy17
Dabbler
Posts: 12
Registered: ‎20-07-2020

Re: anybody have issues with people thinking you live in different country

how do I PM plusnet please

foxy17
Dabbler
Posts: 12
Registered: ‎20-07-2020

Re: anybody have issues with people thinking you live in different country

hi Alex just tried that site and it comes up not working or misspelt or no longer a site

 

Alex
Community Veteran
Posts: 5,296
Thanks: 842
Fixes: 12
Registered: ‎05-04-2007

Re: anybody have issues with people thinking you live in different country

If a member of staff replies and takes up the issue you are facing then click on their name and there is a button on the right with "Send Private Message".

Alex
Community Veteran
Posts: 5,296
Thanks: 842
Fixes: 12
Registered: ‎05-04-2007

Re: anybody have issues with people thinking you live in different country

Sorry the link I posted was the https version, so I have edited my post.

Thankfully I was able to edit my post within the 15 minute deadline. So try my link again?

foxy17
Dabbler
Posts: 12
Registered: ‎20-07-2020

Re: anybody have issues with people thinking you live in different country

hi my isp is fine I checked

foxy17
Dabbler
Posts: 12
Registered: ‎20-07-2020

VPN

cant do transactions at minute card being declined as i dont live in uk but obviously i do  could it be because my VPN through plusnet is set to another country so how can i change it please help i am going mad

Baldrick1
Seasoned Hero
Posts: 7,646
Thanks: 3,412
Fixes: 235
Registered: ‎30-06-2016

Re: VPN

@foxy17 

If your VPN is set to another country then that is very likely to be your problem. You need to either get into your VPN settings and set the destination country to UK or disable it. All VPNs are different so you will have to either tell us which VPN you are using or read the VPN manual. 

foxy17
Dabbler
Posts: 12
Registered: ‎20-07-2020

Re: VPN

how do i find out about my VPN please

Baldrick1
Seasoned Hero
Posts: 7,646
Thanks: 3,412
Fixes: 235
Registered: ‎30-06-2016

Re: VPN

@foxy17 

Is it a special router wirh VPN installed on it? If so what make is it? It can't be a Plusnet hub as they cannot have a VPN installed on ithem so it must be software on your computer.

Who put VPN on your system? Can you ask them?

More fundamentally are you sure that you are running a VPN and if so how you know as this may give us a clue.

If it is a special modem/router then maybe the easiest solution is to temporarily replace it with the Plusnet supplied hub. If it is an Internet browser add on then simply use a different browser.

foxy17
Dabbler
Posts: 12
Registered: ‎20-07-2020

Re: VPN

it is a plusnet hub I didnt understand about VPN it was the two companies abroad said it must be your VPN as it wasnt the bank declining my card

foxy17
Dabbler
Posts: 12
Registered: ‎20-07-2020

Re: VPN

do you have any more ideas why card being declined if its not the bank

Mustrum
Community Veteran
Posts: 2,844
Thanks: 690
Fixes: 61
Registered: ‎13-08-2015

Re: VPN

Going back to your other thread,  did you ever get a resuly from https://www.whatismyip.com/ ?

Does it say who the owner is ?

MisterW
Superuser
Superuser
Posts: 10,282
Thanks: 2,895
Fixes: 218
Registered: ‎30-07-2007

Re: VPN

it is a plusnet hub I didnt understand about VPN it was the two companies abroad said it must be your VPN as it wasnt the bank declining my card

As @Baldrick1  says, it doesn't sound like you're actually using a VPN.

It's almost certainly the two companies using out of date geolocation data and incorrectly identifying your public IP as not being in the UK.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.