any update on this ticket 141529547
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any update on this ticket 141529547
13-01-2017 5:12 PM
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Thank you
Scott
Re: any update on this ticket 141529547
14-01-2017 12:07 PM
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Just testing your line, I can see that your downstream speed is within estimates, the upstream is actually below the estimate.
Sync Status | In Sync |
Downstream Speed | 62.1 Mbps |
Upstream Speed | 7.5 Mbps |
An engineer was assigned last Tuesday the 10th, and couldn't find a fault. From your other thread, seems that you're getting a download speed of around 40 Mbps?
Are you using a wired or wireless connection?
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Re: any update on this ticket 141529547
14-01-2017 3:11 PM - edited 14-01-2017 3:17 PM
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Upload is 13meg light
Only run the the bt test and that was wired....
Mondays bt test and todays are below
Before the disconnection on Monday we were get solid 68meg/20meg ....
So I think there is a problem and your CS team said there was it showed up on their system....
Plus the grim upload shows something is up ?
Thanks for your help so far..
Re: any update on this ticket 141529547
14-01-2017 3:27 PM
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Happy to hear the speeds are getting back up. The adviser that raised the fault on Monday didn't leave any notes for our faults team to explain what the issue is.
I'm just going to add some notes to the ticket now, I imagine it'll be picked up either today or early next week.
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Re: any update on this ticket 141529547
14-01-2017 4:02 PM
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Re: any update on this ticket 141529547
14-01-2017 5:05 PM
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No probs, if you don't get an update by the end of Monday feel free to let me know and I'll get it chased up.
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Re: any update on this ticket 141529547
16-01-2017 3:37 PM
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There has been no improvement on my sync speeds
Checked @ 3:30 today .....ill check again at 18:00
Thank you
Re: any update on this ticket 141529547
16-01-2017 4:03 PM
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Looking through your account I can see that our faults team have picked up your ticket a couple of hours ago. It's still being worked at the moment. I expect you to receive an update later today.
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Re: any update on this ticket 141529547
16-01-2017 4:17 PM
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Re: any update on this ticket 141529547
16-01-2017 6:13 PM
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Re: any update on this ticket 141529547
17-01-2017 10:53 AM
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Thank you
Re: any update on this ticket 141529547
17-01-2017 6:00 PM
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Still no improvement
Re: any update on this ticket 141529547
17-01-2017 6:13 PM - edited 17-01-2017 8:54 PM
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Look at the sync speed for the last 13 months and now look at it clearly there is a problem.... Bt test to follow
Re: any update on this ticket 141529547
17-01-2017 6:39 PM - edited 17-01-2017 6:40 PM
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Re: any update on this ticket 141529547
17-01-2017 8:45 PM
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I'll check things out tomorrow.
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