Zyxel FA7F 5g keeps dropping from 30+Mbps to under 10 Mbps on different devices
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Zyxel FA7F 5g keeps dropping from 30+Mbps to u...
Zyxel FA7F 5g keeps dropping from 30+Mbps to under 10 Mbps on different devices
23-08-2021 5:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I regularly have issues with my Zyxel FA7F 5g connection dropping on multiple devices from 30+Mbps to under 10 Mbps. Over the pas week this has been happening more and more often and the 5g option is sometimes disappearing as an available network to use. The Zyxel FA7F network is still available but speeds are not as good.
The router has been restarted and reset numerous times and often fixes the issue initially but keeps recurring.
This issue is being seen on numerous devices which are using powerline adapters in the bid to provide a more stable wired connection eg a smart TV, a PS4 games console and a Windows 10 laptop, all being used in different rooms in the house. However, the issue is not specific to these devices as our android phones and tablets often lose access to the Zyxel FA7F 5G network too.
Re: Zyxel FA7F 5g keeps dropping from 30+Mbps to under 10 Mbps on different devices
23-08-2021 6:18 PM - edited 23-08-2021 6:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is probably an issue for Zyxel to address, rather than Plusnet. However, let's wait and see what the Plusnet staff have to say.
Re: Zyxel FA7F 5g keeps dropping from 30+Mbps to under 10 Mbps on different devices
24-08-2021 8:59 AM - edited 24-08-2021 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good morning @tamsynandchris
Thanks a lot for reaching out and I'm sorry to hear that you're having issues with your connection. Tests on the line aren't showing any specific faults, although line issues are being detected. A KBD has found that cross talk is detected, this can be caused by some issues at the cabinet, which is known to have an impact on both speeds and consistency of your connection. Saying that though, a this stage, we can't rule out the possibility of the issue being internal. While my tests are showing the speeds to be above those which were guaranteed, they're still rather low as opposed to what we told you to expect.
Have a quick read through our Troubleshooting Guide to see if you're able to solve the issue on your end, if not, I can see that there's an open fault Ticket on the account anyway, so let me know and I'll get it raised with our suppliers.
We'd need to arrange an engineer visit though, so let us know (on the ticket) when you'd be free. Appointments are generally from Monday to Friday. AM - 08:00 - 13:00, PM - 13:00 - 18:00
Re: Zyxel FA7F 5g keeps dropping from 30+Mbps to under 10 Mbps on different devices
24-08-2021 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your response Adam, I have already run through the troubleshooting steps, to no avail, but will do so again and get back to you.
Re: Zyxel FA7F 5g keeps dropping from 30+Mbps to under 10 Mbps on different devices
24-08-2021 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Great stuff @tamsynandchris
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Zyxel FA7F 5g keeps dropping from 30+Mbps to u...