Youtube has been unwatchable since joining Plusnet...
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Youtube has been unwatchable since joining Plusnet...
10-12-2020 4:40 PM
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Hey everyone,
I joined Plusnet after leaving Talktalk in May of 2020. Straight away I noticed that Youtube was running quite poorly but didn't think anything of it because I read that companies were limiting bandwidth due to the global situation and more people being at home. I just put it down to this.
However, this has lasted all year and is still the case right now. I have Google Wifi and a couple of months ago I changed them over to Deco M5 Wifi, but the problem still existed. I have tried plugging the phone line straight into the router, then straight into all my devices but the problem is still there.
I have the same issue on Youtube on my Sky Q box, PC, Xbox and PS5. All these devices are hard wired with ethernet and not using Wifi.
I googled to see if anyone else has the same issue and came up with this thread on these forums - https://community.plus.net/t5/Fibre-Broadband/Buffering-with-full-speed-YouTube-Plex-BBC/td-p/171284... and am expereincing exactly the same.
I saw that someone tried using a VPN and connected to YouTube and it worked, and sure enough I just done this on my PC and all videos load straight away, no buffering, no pre-downloading it just works. Even the 4k streams don't buffer. I turned the VPN off and loaded other videos up and I get 10 seconds of video, then 2 mins of buffering. 720p streams even struggle.
I never ever had this issue with Talktalk and I must admit I am kind of regretting leaving them for Plusnet now...
Re: Youtube has been unwatchable since joining Plusnet...
13-12-2020 3:31 PM
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I've just seen that having a static IP address can sometimes solve this issue. At this point I am willing to try anything so went into my plusnet account and add a static IP bolt-on but it says -
"Unable to change service
You can't change your products for the moment, you have an order which is currently being processed. Please try again later."
Can anyone look into this for me please? I've been a plusnet member nearly 9 months now...
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- Youtube has been unwatchable since joining Plusnet...