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Your order is on it's way...
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Your order is on it's way...
14-03-2016 10:35 PM
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Got my Fibre Plus line operational this Friday gone and very happy with it thus far thank you PlusNet.
Now, I've just had an email telling me that my order is in the way and that my Hub One is in the post as of today? Only, I got it last week along with a text telling me you'd sent it. I received it in the post last Wednesday.
You can send me another if you like, by all means. I'm unlikely to use it, I'll be honest. On the other hand, if you have indeed sent me another one I'm hoping that you're not expecting me to pay for either the unit or the postage as I've neither requested this nor authorised a further charge.
Could you clarify what might be going on here?
Now, I've just had an email telling me that my order is in the way and that my Hub One is in the post as of today? Only, I got it last week along with a text telling me you'd sent it. I received it in the post last Wednesday.
You can send me another if you like, by all means. I'm unlikely to use it, I'll be honest. On the other hand, if you have indeed sent me another one I'm hoping that you're not expecting me to pay for either the unit or the postage as I've neither requested this nor authorised a further charge.
Could you clarify what might be going on here?
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Re: Your order is on it's way...
15-03-2016 9:08 AM
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I can only see that one has been sent, the delayed notification would have been caused by a delay in us receiving the dispatch notification from the warehouse.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Your order is on it's way...
18-03-2016 7:36 PM
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Thank you for checking this Chris. I've not received anything so I'm assuming it's exactly as you say. Ta for clearing that up,
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- Your order is on it's way...