cancel
Showing results for 
Search instead for 
Did you mean: 

Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

adriang
Grafter
Posts: 72
Thanks: 1
Registered: ‎29-09-2010

Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

I have the Unlimited Fibre Extra just upgraded a few days ago.

 

I was expecting a much faster experience but so far it's the same or worse than the previous product.

 

 

I'm plugged into the master socket via mirco filter

10 REPLIES 10
jeanandken609
Newbie
Posts: 1
Registered: ‎15-11-2018

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

My heart bleeds - I get 2.6mb on a good day.

Plusnet Help Team
Plusnet Help Team
Posts: 889
Thanks: 157
Fixes: 26
Registered: ‎07-12-2017

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

Hi @adriang, testing the line shows you are in sync at 60mb which although it's within your estimates, it's at the lower end.

 

Can you connect your router to the test socket and run a wired speed test, letting us know the results?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
adriang
Grafter
Posts: 72
Thanks: 1
Registered: ‎29-09-2010

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

I had bought this to help with playing online PS4 as im convinced i have lag maybe there is something else I have to do?

 

As far as I know I have moved my Ps4 to the DMZ and also added all the ports PS4 have said to add (and also the fortnite game)

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 900
Thanks: 145
Fixes: 36
Registered: ‎09-10-2018

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

Hi @adriang, thanks for the update.

 

Had you been able to access the test socket as my colleague @LaurenB suggested?

 

The reason we ask you to perform this check is so that we can be sure that any issues are not being caused by internal wiring, the face plate or any extension sockets and so it's a crucial step in helping to identify where the issue could be.

 

Please let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
adriang
Grafter
Posts: 72
Thanks: 1
Registered: ‎29-09-2010

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

Guys I attached a screenshot of the test yesterday, reply number 3 or 4 on this thread

 

 

 

 

 
 
 
 
 
Plusnet Help Team
Plusnet Help Team
Posts: 14,427
Thanks: 342
Fixes: 94
Registered: ‎27-04-2007

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

Thanks, just to double check and be clear was the router in the test socket when you ran that test? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Highlighted
adriang
Grafter
Posts: 72
Thanks: 1
Registered: ‎29-09-2010

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

Master socket with faceplate removed to expose test socket > Microfilter > Router > Ethernet cable > Mac

 

That is the chain I used for the test. I have used the test socket for years even going back to 2008 and before with plus net. I am a long standing customer. Please no more basic questions, you have the screenshot and the signal chain that was used for the test that produced the screenshot lets have an actual response now please.

 

 

I am very aware I have a cooling off period with this upgrade so I would like to see what can be done to improve the speed otherwise I will cancel it and move elsewhere as with black Friday and Christmas coming up there will be deals elsewhere.

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 12,906
Thanks: 3,998
Fixes: 639
Registered: ‎21-04-2017

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

Sorry to hear that.

Our tests aren't showing any issues or signs of congestion, which may cause slow speeds.

The screenshot you've provided shows you're getting a throughput of 56mbps on target for a line speed of 63mbps your router is in sync at, which is above the estimated speed of 62.7mbps.

Could you advise where you're seeing 24mbps?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
adriang
Grafter
Posts: 72
Thanks: 1
Registered: ‎29-09-2010

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

Thanks Gandalf

 

I really don't think the upgrade was worth it how can I go about reversing it as I am within my cooling off period and going back to my previous deal? Do i need to raise a ticket and if so how can i do that?

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 1,362
Thanks: 275
Fixes: 47
Registered: ‎11-01-2018

Re: Your Minimum Guaranteed Access Line Speed:57.3Mb.... Getting 24mb

 

Hi @adriang

 

Thanks for coming back to us.

 

If you wanted to reverse the upgrade, you'd need to discuss this with our Customer Options Team on

0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline) 

 

Opening Times: 
08:00 - 20:00 Monday to Friday 
09:00 - 19:00 Saturday 
09:00 - 18:00 Sundays

 

Best wishes

 

Dave

 

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team