You're not going to believe this

[#1]

Over the past month or so there have been several posts here about changed upload speed on the 40MB/s package. They include a thread started by me under the head 'It would be wonderful to have a DEFINITIVE answer from PN'. This was on the basis of conflicting statements from PN staff and others. It was resolved to my satisfaction by PN's very own *name redacted in line with forum policy, but readily available* who stated on screen that the account was currently 40/20 and that if I were to re-contract and not change package I would keep my current speeds (both up and down). PN's * also redacted* confirmed that I had not changed. On this basis (and a price concession) I decided not to move to cheaper VM as planned, although I hadn't been comfortable with the new 2yr business. Stupidly, I also opted to pay 1yr line rental in advance.

Not having received any confirmation whatsoever regarding the renewal, I have just spoken to PN's *redacted*  who now contradict what was previously stated and say I will only get 2mb/s on this now.

This is beginning to look to me like breach of contract.

[#2]

Of course "redacted" could be wrong.

When will you actually find out?

[#3]

The rule on posting names doesn't really apply to the staff in the forums. As you've said the name can easily be found in other threads. Personally I don't mind you mentioning my name in the forums - In fact, I'd prefer you direct this at me since you seem to be referring to me.

If they agent didn't advise you your speeds would change. They shouldn't change.

@HarryB wrote:

The account is currently 40/20. If you were to re-contract and not change package, what w23 has said is correct.

Leave this with me, I'll sort it out tomorrow.