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Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

AArdvark
Grafter
Posts: 47
Thanks: 1
Registered: ‎25-11-2014

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Knowdice,

It could be BUT when the BTO Engineer did the pair swap last time, he had dozens of spare lines to choose from.

I could be unlucky and he chose a random split pair !!!

Don't know for sure.

I do know that there are plenty of other lines that I could be moved to, to 'possibly' fix this if it is a split pair !!!

 

As for the line length to the DSLAM don't know off hand, sorry.

Rough guess would be 400-500m max

Was a 'New estate' using pre-existing underground lines, under the site.

i.e. probably not following the road route all the way to the cab.

Straight line dist = 300m (approx)

Road Dist = 600m (max)

So probably somewhere in between Smiley

knowdice
Rising Star
Posts: 381
Thanks: 19
Registered: ‎25-04-2008

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Hi could be colour blind, too easy to get that wrong 😞

doesn't really help you though...

AArdvark
Grafter
Posts: 47
Thanks: 1
Registered: ‎25-11-2014

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Logged fault call. In progress.

See what happens !!! Huh

https://portal.plus.net/wizard/?p=view_question&id=123790341

 

Question:

Still confused how the Forum works though !!!

Is the Forum instead of logging a fault call or as well as Huh

The only way to log a call is via the Troubleshooter or by Phone is that correct ?

gofaster
Rising Star
Posts: 369
Thanks: 16
Registered: ‎01-08-2007

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

The forum is a "community" resource. If you post a question here you should get replies/advice from fellow customers as well as from the Customer Support Team. It is not an official support route so any faults should be logged with PlusNet by Troubleshooter or phone/chat

AArdvark
Grafter
Posts: 47
Thanks: 1
Registered: ‎25-11-2014

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

gofaster,

Many Thanks, that is what I thought but getting picked up by the Customer Support Team seems to be random.

Probably due to the volume of posts etc etc

I have, in the past, been told to post in the forum for quicker responses Huh

I will in future assume the forum is really chat focused.

 

Once again many thanks for your help.

Smiley

Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

I'm wondering about the possibility of a split pair, or possibly a faulty pair. Has a Phone line check been done by Plusnet? That might pick up a faulty one.

Are there any noises on the phone line? Are you able to see where these "bundle of wires" are to get any photos or is it only accessible when an engineer visits?

Andrue wrote:
Just sounds like crosstalk to me.

I'm doubting that.  80Mbps to under 60Mbps is a huge drop especially in the time scales we are talking here, nor does it explain the effect on a narrow band of tones that someone mentioned. It might also be REIN.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Sync Status In Sync
Downstream Speed 57.4 Mbps
Upstream Speed 20.0 Mbps
NTE Power Status PowerOn
Voice Line Test Result Voice fault suspected - contact Voice CP to progress copper issue

 

I've just tested the line and got the above results.


Testing the phone line gives us:

 

Test Result: Fail - Fault located at exchange (BT Wholesale side of MDF)
Description: FAULT - probable exchange line card fault

 

I'm reporting the phone fault now.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
AArdvark
Grafter
Posts: 47
Thanks: 1
Registered: ‎25-11-2014

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Anotherone,

Thanks for the input.

Glad I am not the only one who thinks this is not normal. Smiley

I am not asking for the technically impossible, just the best it 'really' can do.

I know that performance will degrade unless Vectoring or G.Fast comes.

I just thought this was a little bit 'quicker' than I would expect on the line considering it's original state.

AArdvark
Grafter
Posts: 47
Thanks: 1
Registered: ‎25-11-2014

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Chris,

Sorry for late reply, had major mobile (Other Company) issues hence more calling and waiting etc for updates etc Smiley

You managed to report a potential Voice line fault and BT fixed it within an Hour (BT Rang me to say it was fixed.) !!!

Grin Grin Grin

BT Engineer advised that Linecard had been replaced. Currently 14/04 BTO are working on lines in chamber nearest the cab (about 10 metres from Cab) 2 BTO vans one at cab one at chamber in path. Might be more lines are affected Huh

You have made me smile Smiley Smiley Smiley (A lot!!!)

The hint of potential 'real' fault & fix that could, at least, get me a DLM Reset is making me happy. Thumbs_Up

I am now a lot less grumpy!!! Smiley

 

FYI:

The Telephone line has always been noisy but passes all tests and the last comment from BT was "It is the best we can do, long lines, old lines etc etc"

The phone lines are old and possibly date back to, at the newest, 1950 else 2nd world war!!! Shocked

[The estate is on the site of an old Ammunition Factory that was converted to a Teaching College in the 1950's some time.]

LATEST:

Reported that on re-boot of the router the PPP session is not being made & will not be made for all efforts.

Only solution is multiple reboots etc

DSL is being synced immediately but no PPP Session means no Internet.

Got there in the end and line could have another Broadband fault related to 'Packet loss', apparently.

Latest Plusnet Notes mention something about a potential 'Hot VP' being investigated now. Smiley

When this is resolved still need to get the speed sorted as the Plusnet profile has been been set to 72Mb BUT this will not impact the fact DLM is still locked at 60000

Many Thanks.

etdsaunders
Pro
Posts: 240
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Fixes: 7
Registered: ‎21-02-2016

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

When all fixed, engineer should reset DLM if not you'll have to wait for DLM to revert to normality

Have BT come to your house at all today? As I believe they can only reset DLM via your line.
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AArdvark
Grafter
Posts: 47
Thanks: 1
Registered: ‎25-11-2014

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

etdsaunders,

Thanks, Yep!!!

Got it in one.!!! Grin Grin

DLM reset only possible via BTO Engineer calling to your location then he/she calls 'Base' for DLM Reset.

BTO Engineer NOT available without fault .......... round and round we go.

Voice line work, such as [line move/linecard replace, etc] should be automatic cause for DLM Reset but that is not the case as far as I know. Also BT Engineer and BTO Engineer are from different organisations and 'never the twain shall meet.' Smiley

[Been through this before, changing Plusnet profile never works because DLM is controlling the line sync NOT the Plusnet profile.]

No BTO Engineer yet .... (Hope, Hope).

Only BT Engineer at Exchange who changed faulty line card.

[Confirmed directly to me by telephone call by BT Engineer ... not a guess or assumption.!!!]

Time ticks on and I await further news.

AArdvark
Grafter
Posts: 47
Thanks: 1
Registered: ‎25-11-2014

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

After many days of waiting for a response to my fault call, after the Voice line fix and the 'Hot VP' error, I have just received an e-mail update.

Apart from the fact that was told I would get a call from Plusnet, which I did not twice.

The call is being 'killed' without being dealt with fully.

The key phrase to quote is:

there is no DLM system on Fiber only ADSL.

Anyone care to comment on this Huh

I dare not as I will be accused of being 'Antagonistic' !!!

Anotherone
Champion
Posts: 19,107
Thanks: 457
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Registered: ‎31-08-2007

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Absolute BULL Lips_are_sealed

AArdvark
Grafter
Posts: 47
Thanks: 1
Registered: ‎25-11-2014

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Anotherone,

Thank you for confirming my thoughts, (as if I did not know Smiley )

Impressed .... NOT!!! Sad

It is best if I do not comment further as I appear to 'Upset' people when I comment. Huh

 

Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)

Have you got an open fault ticket right at the moment?