Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
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Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
13-04-2016 11:25 AM
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Knowdice,
It could be BUT when the BTO Engineer did the pair swap last time, he had dozens of spare lines to choose from.
I could be unlucky and he chose a random split pair !!!
Don't know for sure.
I do know that there are plenty of other lines that I could be moved to, to 'possibly' fix this if it is a split pair !!!
As for the line length to the DSLAM don't know off hand, sorry.
Rough guess would be 400-500m max
Was a 'New estate' using pre-existing underground lines, under the site.
i.e. probably not following the road route all the way to the cab.
Straight line dist = 300m (approx)
Road Dist = 600m (max)
So probably somewhere in between
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
13-04-2016 11:32 AM
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Hi could be colour blind, too easy to get that wrong 😞
doesn't really help you though...
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
13-04-2016 12:37 PM
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Logged fault call. In progress.
See what happens !!!
https://portal.plus.net/wizard/?p=view_question&id=123790341
Question:
Still confused how the Forum works though !!!
Is the Forum instead of logging a fault call or as well as
The only way to log a call is via the Troubleshooter or by Phone is that correct ?
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
13-04-2016 12:42 PM
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The forum is a "community" resource. If you post a question here you should get replies/advice from fellow customers as well as from the Customer Support Team. It is not an official support route so any faults should be logged with PlusNet by Troubleshooter or phone/chat
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
13-04-2016 12:48 PM
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gofaster,
Many Thanks, that is what I thought but getting picked up by the Customer Support Team seems to be random.
Probably due to the volume of posts etc etc
I have, in the past, been told to post in the forum for quicker responses
I will in future assume the forum is really chat focused.
Once again many thanks for your help.
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
13-04-2016 1:34 PM
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I'm wondering about the possibility of a split pair, or possibly a faulty pair. Has a Phone line check been done by Plusnet? That might pick up a faulty one.
Are there any noises on the phone line? Are you able to see where these "bundle of wires" are to get any photos or is it only accessible when an engineer visits?
Andrue wrote:
Just sounds like crosstalk to me.
I'm doubting that. 80Mbps to under 60Mbps is a huge drop especially in the time scales we are talking here, nor does it explain the effect on a narrow band of tones that someone mentioned. It might also be REIN.
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
13-04-2016 1:45 PM - edited 13-04-2016 1:46 PM
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Sync Status | In Sync |
Downstream Speed | 57.4 Mbps |
Upstream Speed | 20.0 Mbps |
NTE Power Status | PowerOn |
Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue |
I've just tested the line and got the above results.
Testing the phone line gives us:
Test Result: Fail - Fault located at exchange (BT Wholesale side of MDF)
Description: FAULT - probable exchange line card fault
I'm reporting the phone fault now.
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
13-04-2016 3:49 PM
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Anotherone,
Thanks for the input.
Glad I am not the only one who thinks this is not normal.
I am not asking for the technically impossible, just the best it 'really' can do.
I know that performance will degrade unless Vectoring or G.Fast comes.
I just thought this was a little bit 'quicker' than I would expect on the line considering it's original state.
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
14-04-2016 1:53 PM - edited 14-04-2016 2:13 PM
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Chris,
Sorry for late reply, had major mobile (Other Company) issues hence more calling and waiting etc for updates etc
You managed to report a potential Voice line fault and BT fixed it within an Hour (BT Rang me to say it was fixed.) !!!
BT Engineer advised that Linecard had been replaced. Currently 14/04 BTO are working on lines in chamber nearest the cab (about 10 metres from Cab) 2 BTO vans one at cab one at chamber in path. Might be more lines are affected
You have made me smile (A lot!!!)
The hint of potential 'real' fault & fix that could, at least, get me a DLM Reset is making me happy.
I am now a lot less grumpy!!!
FYI:
The Telephone line has always been noisy but passes all tests and the last comment from BT was "It is the best we can do, long lines, old lines etc etc"
The phone lines are old and possibly date back to, at the newest, 1950 else 2nd world war!!!
[The estate is on the site of an old Ammunition Factory that was converted to a Teaching College in the 1950's some time.]
LATEST:
Reported that on re-boot of the router the PPP session is not being made & will not be made for all efforts.
Only solution is multiple reboots etc
DSL is being synced immediately but no PPP Session means no Internet.
Got there in the end and line could have another Broadband fault related to 'Packet loss', apparently.
Latest Plusnet Notes mention something about a potential 'Hot VP' being investigated now.
When this is resolved still need to get the speed sorted as the Plusnet profile has been been set to 72Mb BUT this will not impact the fact DLM is still locked at 60000
Many Thanks.
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
14-04-2016 4:45 PM
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Have BT come to your house at all today? As I believe they can only reset DLM via your line.
If you Like it, give it a
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
14-04-2016 7:21 PM
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etdsaunders,
Thanks, Yep!!!
Got it in one.!!!
DLM reset only possible via BTO Engineer calling to your location then he/she calls 'Base' for DLM Reset.
BTO Engineer NOT available without fault .......... round and round we go.
Voice line work, such as [line move/linecard replace, etc] should be automatic cause for DLM Reset but that is not the case as far as I know. Also BT Engineer and BTO Engineer are from different organisations and 'never the twain shall meet.'
[Been through this before, changing Plusnet profile never works because DLM is controlling the line sync NOT the Plusnet profile.]
No BTO Engineer yet .... (Hope, Hope).
Only BT Engineer at Exchange who changed faulty line card.
[Confirmed directly to me by telephone call by BT Engineer ... not a guess or assumption.!!!]
Time ticks on and I await further news.
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
19-04-2016 10:29 AM
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After many days of waiting for a response to my fault call, after the Voice line fix and the 'Hot VP' error, I have just received an e-mail update.
Apart from the fact that was told I would get a call from Plusnet, which I did not twice.
The call is being 'killed' without being dealt with fully.
The key phrase to quote is:
there is no DLM system on Fiber only ADSL.
Anyone care to comment on this
I dare not as I will be accused of being 'Antagonistic' !!!
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
19-04-2016 3:29 PM
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Absolute BULL
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
19-04-2016 6:29 PM
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Anotherone,
Thank you for confirming my thoughts, (as if I did not know )
Impressed .... NOT!!!
It is best if I do not comment further as I appear to 'Upset' people when I comment.
Re: Yet another 'Happy Customer' with plummeting Linespeeds (Thanks Openreach)
19-04-2016 6:44 PM
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