Yet again

[#1]

It has been about 5 days after having a site visit to be told that what I get is what you see only then to be told that I had never been turned on to the high speed fibre speed although I was paying for it. It was turned on and speed s increased. However now I am getting after using the same tests as the engineer used speed go down load 16.5, 7.69,7.33 anode i amp paying for 70 Mbps. Will some one at Plusnet have the curtesy to put things right.

[#2]

The testing I've been through isn't showing any issues, however we don't have any BT Speedtest results to reference.
Can you run the BT Speedtest here: http://speedtest.btwholesale.com/
Make sure you complete the 'further diagnostics' test after the first result.