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Wrong package and profile for new 24 month contract?
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Wrong package and profile for new 24 month contract?
03-03-2015 11:26 PM
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I just recently extended my Unlimited broadband service by phone on the understanding that my estimated line speed will be upto 78mbps (same as before). But seems that that I have been put on the 40mbs package. Could somebody sort this for me . As per contract it should be upto 78mbs. I have not been able to sort this yet. See below
Dear Mr******
Thank you for your time today.
Please keep a copy of this e-mail for your records.
As discussed, I’ve made the following changes to your Plusnet service.
Your Plusnet Unlimited broadband service will be ready to use from your next billing date 27/2/2015
Your estimated line speed is 74.8mbps, however this may vary due to the distance from your exchange, quality of your phone line, traffic prioritisation and management policies amongst other factors.
A breakdown of your monthly bill is as follows:
Dear Mr******
Thank you for your time today.
Please keep a copy of this e-mail for your records.
As discussed, I’ve made the following changes to your Plusnet service.
Your Plusnet Unlimited broadband service will be ready to use from your next billing date 27/2/2015
Your estimated line speed is 74.8mbps, however this may vary due to the distance from your exchange, quality of your phone line, traffic prioritisation and management policies amongst other factors.
A breakdown of your monthly bill is as follows:
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Re: Wrong package and profile for new 24 month contract?
04-03-2015 1:48 PM
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Re: Wrong package and profile for new 24 month contract?
04-03-2015 3:19 PM
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I am on a fibre product. But. my profile shows 40/20. I should be on 80/20. at the price that was agreed with me.
Message 3 of 6
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Re: Wrong package and profile for new 24 month contract?
04-03-2015 4:37 PM
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Was it agreed that you would go on to Unlimited Fibre?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Wrong package and profile for new 24 month contract?
04-03-2015 4:57 PM
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Re: Wrong package and profile for new 24 month contract?
05-03-2015 9:16 AM
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- Wrong package and profile for new 24 month contrac...