Wrong estimated line speed? VS actual - tried to upgrade :(
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Wrong estimated line speed? VS actual - tried to upgrade :(
27-06-2017 10:59 PM
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Hi Plusnet,
Attachments shows estimated line speed a lot higher than actual. Also BT line checker tool provides a different picture.
I have tried this with a few other providers who confirm I should be able to get "upto 76" - Can I enquire what my line speed actually is please... would dearly love to go faster! thank you...
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
28-06-2017 12:24 PM
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Hi there,
From the estimates for your line you should be getting between 54 and 72Mb/s *sync* speed, this is the estimate for the speed your router connects to the cabinet at. The real life throughput will always be slightly lower than this.
Anything above
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 72 | 54 | 20 | 14.2 | 46.9 | Available | -- | -- | -- | -- |
Your line is actually connecting to the cabinet at 49.9Mb/s, so slightly below the bottom end of the estimates.
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 49.9 Mbps | ||||
Upstream Speed | 10.7 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 636.5 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | No Impact Observed | ||||
Interference Duration Longest Occurrence | From 00:00 to 03:15 | ||||
Interference Location | Customer Premise | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2017-06-15T12:30:00 |
Are you plugged in to the master socket of your premises, with no phone extension leads in place?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
28-06-2017 2:38 PM
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Hi Chris,
Thanks for coming back to me... I am plugged into the master 5 socket (made sure of it when moving into the property) BT engineer advised also when the line was put in.
Are you confirming I should be achieving higher speeds than the 49?
thanks,
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
28-06-2017 4:37 PM
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Hi there,
From your estimates, your line speed should be 54mbps or higher. I'd recommend getting this reported to us as a fault at http://faults.plus.net so that we can arrange an engineer to investigate further.
Anoush
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
28-06-2017 6:08 PM
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hi, i have done so - thank you
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
29-06-2017 11:15 AM
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I've just responded to your fault ticket.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
29-06-2017 12:43 PM
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What happens now?
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
29-06-2017 4:10 PM
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Hi @buzz234, we've had an update from our suppliers and I've added a further response to the ticket.
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
03-07-2017 7:38 PM
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Hi Harry / PN,
In response to the ticket - are you confirming please that Thursday will be the day an engineer will come to visit?
many thanks,
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
04-07-2017 10:00 AM
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- Wrong estimated line speed? VS actual - tried to u...