Wrong estimated line speed? VS actual - tried to upgrade :(
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Wrong estimated line speed? VS actual - tried to upgrade :(
27-06-2017 10:59 PM
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Hi Plusnet,
Attachments shows estimated line speed a lot higher than actual. Also BT line checker tool provides a different picture.
I have tried this with a few other providers who confirm I should be able to get "upto 76" - Can I enquire what my line speed actually is please... would dearly love to go faster! thank you...
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
28-06-2017 12:24 PM
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Hi there,
From the estimates for your line you should be getting between 54 and 72Mb/s *sync* speed, this is the estimate for the speed your router connects to the cabinet at. The real life throughput will always be slightly lower than this.
Anything above
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 72 | 54 | 20 | 14.2 | 46.9 | Available | -- | -- | -- | -- |
Your line is actually connecting to the cabinet at 49.9Mb/s, so slightly below the bottom end of the estimates.
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 49.9 Mbps | ||||
Upstream Speed | 10.7 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 636.5 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | No Impact Observed | ||||
Interference Duration Longest Occurrence | From 00:00 to 03:15 | ||||
Interference Location | Customer Premise | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2017-06-15T12:30:00 |
Are you plugged in to the master socket of your premises, with no phone extension leads in place?
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
28-06-2017 2:38 PM
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Hi Chris,
Thanks for coming back to me... I am plugged into the master 5 socket (made sure of it when moving into the property) BT engineer advised also when the line was put in.
Are you confirming I should be achieving higher speeds than the 49?
thanks,
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
28-06-2017 4:37 PM
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Hi there,
From your estimates, your line speed should be 54mbps or higher. I'd recommend getting this reported to us as a fault at http://faults.plus.net so that we can arrange an engineer to investigate further.
Anoush
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
28-06-2017 6:08 PM
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hi, i have done so - thank you
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
29-06-2017 11:15 AM
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I've just responded to your fault ticket.
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
29-06-2017 12:43 PM
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What happens now?
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
29-06-2017 4:10 PM
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Hi @buzz234, we've had an update from our suppliers and I've added a further response to the ticket.
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
03-07-2017 7:38 PM
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Hi Harry / PN,
In response to the ticket - are you confirming please that Thursday will be the day an engineer will come to visit?
many thanks,
Re: Wrong estimated line speed? VS actual - tried to upgrade :(
04-07-2017 10:00 AM
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- Re: Wrong estimated line speed? VS actual - tried ...