Wrong estimated line speed? VS actual - tried to upgrade :(

[#1]

Hi Plusnet,

Attachments shows estimated line speed a lot higher than actual. Also BT line checker tool provides a different picture.

I  have tried this with a few other providers who confirm I should be able to get "upto 76" - Can I enquire what my line speed actually is please... would dearly love to go faster! thank you...

[#2]

Hi there,

From the estimates for your line you should be getting between 54 and 72Mb/s *sync* speed, this is the estimate for the speed your router connects to the cabinet at. The real life throughput will always be slightly lower than this.

Anything above

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	72	54	20	14.2	46.9	Available	--	--	--	--

Your line is actually connecting to the cabinet at 49.9Mb/s, so slightly below the bottom end of the estimates.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	49.9 Mbps
Upstream Speed	10.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	636.5
Upstream Rate Assessment	Low
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 00:00 to 03:15
Interference Location	Customer Premise
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-06-15T12:30:00

Are you plugged in to the master socket of your premises, with no phone extension leads in place?

[#3]

Hi Chris,

Thanks for coming back to me... I am plugged into the master 5 socket (made sure of it when moving into the property) BT engineer advised also when the line was put in.

Are you confirming I should be achieving higher speeds than the 49?

thanks,

[#4]

Hi there,

From your estimates, your line speed should be 54mbps or higher. I'd recommend getting this reported to us as a fault at http://faults.plus.net so that we can arrange an engineer to investigate further.

Anoush

[#5]

hi, i have done so - thank you

[#6]

I've just responded to your fault ticket.

[#7]

Thanks Chris,

What happens now?

[#8]

Hi @buzz234, we've had an update from our suppliers and I've added a further response to the ticket.

[#9]

Hi Harry / PN,

In response to the ticket - are you confirming please that Thursday will be the day an engineer will come to visit?

many thanks,

[#10]

Apologies for the delay, I've just booked the appointment now and sent confirmation via email & text.

Let us know how it goes.