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Wrong IP

tenplates12
Newbie
Posts: 1
Registered: ‎14-04-2018

Wrong IP

Just recently renewed my fibre broadband with plusnet but my ip changed to BT and speed dropped from 36.7 ish to 35 ish?

4 REPLIES
Community Veteran
Posts: 1,596
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: Wrong IP

You do know that Plus Net is part of the BT Group? PN have recently expanded their network, in doing so they have used IP ranges from other parts of the BT Group - organisations reporting ownership can take some time to catch up.

As for speeds, do you mean sync speed or speed test?

Browni
Aspiring Hero
Posts: 2,298
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Wrong IP


@tenplates12 wrote:

Just recently renewed my fibre broadband with plusnet but my ip changed to BT and speed dropped from 36.7 ish to 35 ish?


What real world affect would a drop of 1.7 ish have?

We really need to know...

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Baldrick1
Seasoned Champion
Posts: 1,878
Thanks: 818
Fixes: 66
Registered: ‎30-06-2016

Re: Wrong IP

If you think about it there's no reason for the dynamic IP address you currently use not to be 'owned' by BT. Plusnet are part of BT plc, not to be confused with BTRetail.

Probably coincidentally the gateway to which you are connected has probably changed, hence the change in speed. You can see which you are connected to here: http://usertools.plus.net/@gateway/

These tend to be quite 'sticky' these days but if you want to try connecting to a different gateway then you can try by leaving your broadband disconnected for a few hours.

Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Wrong IP

As others have advised there are some IP's that we've acquired from BT that still show as being owned by them on some databases.

This won't cause you any issues and your connection should work the same. As others have advised a drop of 1.2mbps isn't huge and our tests show your router is syncing at the highest level for your product. Was there anything else running in the background? It'd be worthwhile trying a wired connection also to see if that has the same issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team