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Wrong IP Profile

goldenlady46
Rising Star
Posts: 62
Thanks: 10
Fixes: 3
Registered: ‎16-04-2013

Wrong IP Profile

Can plusnet staff please correct my ip profile as plusnet didn't match bt ip profile for almost 24 hours now
5 REPLIES 5
redbull2k14
Grafter
Posts: 160
Thanks: 1
Registered: ‎29-01-2014

Re: Wrong IP Profile

it looks correct to me. PN profile is always a little lower of that of btw
goldenlady46
Rising Star
Posts: 62
Thanks: 10
Fixes: 3
Registered: ‎16-04-2013

Re: Wrong IP Profile

No, it not matched! It's suppose to be matched. If BT IP say 76.9Mb then PN IP should be 76.9Mb not 75.8Mb
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Wrong IP Profile

Looks like this has since been bumped up to 76.8
Redbull is correct that it's always a little lower, however it was a little lower than it should have been  Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Wrong IP Profile

Why is plusnet suddenly changed new current line speed policy because in the past plusnet always matched BT IP profile as it seem plusnet are now lower than BT IP profile? It's should matched not lower than bt one.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Wrong IP Profile

It's always rounded down to the next 100k, except on Fibre when the steps have always been in 200k increments.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.