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Would love to get to the bottom of these constant disconnects.

razorpoke
Grafter
Posts: 26
Thanks: 4
Registered: 28-09-2016

Would love to get to the bottom of these constant disconnects.

Hello all,

Last time I was here I recieved great help that lasted a while. However I am having issues that have persisted since getting this faster speed.

 

What happenes is every 20 mins or so the router flashes orange for 2 mins and then comes back, its incredibly annoying. Now I am not saying this is whats happening but it almost feels like its set to cut out if It deems that I used too much data, thats what it feels like - again, not saying it is.

I say this because I went away from home for over a week and when I got back I didnt have a single drop out for 4 days or so, now all of a sudden as I have been using it, it drops out more and more. It just interuppts things and it's so frequent its exasperating.

 

Thanks.

2 REPLIES
razorpoke
Grafter
Posts: 26
Thanks: 4
Registered: 28-09-2016

Re: Would love to get to the bottom of these constant disconnects.

Its insane. Its been happening non-stop. I don't even mind if they advertised a slower speed that worked most the time. Im fine with things going wrong occasionally but im getting this daily now.

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Would love to get to the bottom of these constant disconnects.

Hi razorpoke,


The best thing to do next would be making sure youv'e eliminated the checks here https://www.plus.net/help/broadband/connection-troubleshooting/

 

Then get a fault reported at http://faults.plus.net and drop me a PM with your username so I can follow up on that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team