Would Pay For A Guaranteed Service!

[#1]

Would you pay to have an extra added to your account that assured you a better service and maybe even support?
This extra would add a percentage of guarantee to a users account to cover speed and latency amongst some other things.
1. Premium Gateway for Subscribers
2. Latency guarantee (based on EU line)
3. Advanced Support via Ticketing System
4. Bandwidth Guarantee
.....
and other advanced requirements!

[#2]

Came to Plus.net for great prices and good service and in the 8 years or so I have been here that is pretty much what I have received. I don't wish to see Pn change to a provider that charges more for what it should be providing anyway.
podman

[#3]

Guarantees are not something you can really offer on a shared service. Acceptable service levels are something that can be offered though.
BT Wholesale toyed with the idea of a low-latency SLA for FTTC a while back (aimed at gamers?). I doubt there was enough demand though and overall, I think most people already have perfectly fine, low latency with FTTx anyway.

[#4]

The area I would mainly target this at would be the gateways as they are being run pretty warm currently

[#5]

They could guarantee that they would never have contention ect on there internal network including host links between them and BTW network, And off switch for traffic prioritisation and it's shadow ip profile would be also something they could offer ,but they would no doubt sooner push ahead with supplying IPTV services instead , and continue with the  pile them high and sell em cheap business model , even their business products are no better than the consumer products as they are the same in every way, as far as the actual connection is concerned

[#6]

If you want to pay more for enhanced service why no go to AAISP? 

[#7]

Go Multi-Homed and then hope both of the ISP's aren't having problems at the same time. 

[#8]

Quote from: PeterLoftus

why no go to AAISP?

If AAISP did unlimited i would consider them, but obviously price would also be a factor,

[#9]

Perhaps rather than adding a premium service, and effectively making others second rate consideration could be given to making part of the bill dependent upon the delivered speed? Those who choose the basic service would see no change whilst those who now pay extra (as I did until the speed dropped below 40Mbps) would not be paying for what they didn't receive. I would choose to stay with Fibre Extra and even pay more (perhaps £10 instead of the current £5 difference, if my figures are correct). Paying less pro-rata as the speed dropped/wasn't achieved. That would be fair on those not getting the service and an encouragement for BTO/PlusNet to spend time and expense to get the service running better.
It cannot be right to simply see one's speed fall away the  more customers are added. That simply increases profitability and doesn't encourage investment.

[#10]

Quote from: PeterLoftus

If you want to pay more for enhanced service why no go to AAISP?

As has been mentioned already, A&A don't have an unlimited service, though currently it does look like a good route to go down.

[#11]

It is dawning on me this isn't going to happen, and the only other way I can see the service improving is if Plusnet beef up the gateways and increase our costs to pay for it...
Unfortunately many on here are not seeing the issues and wouldn't want costs to go up unnecessarily.
The reason I ended up here was because a new line installation was going to be £150 cheaper than my original choice and also the lies of a good service ...
If had known the gateways where being run like they are, I would of just gone without.
What to do next I suppose 

[#12]

I'm not quite sure what issue you're seeing with the gateways.
Have you raised a fault?

[#13]

My issues with the gateway is the general instability, I have to keep shifting gateway to avoid latency spikes and intermittent hangs on the connection...
It's been confirmed my line to the DSLAM is fine and in the ticket I have raised Plusnet have (in not so many words) admitted their s issues affecting me on the gateways..
The ticket is currently with complaints though I'm not hearing much back off them, specially after I asked for a guarantee of cancellation if things don't improve!

[#14]

Please post the ticket details, as this kind of contradicts what's been said before on here.

[#15]

What is contradictory ?