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Would I benefit from Fibre Extra

spudy12
Grafter
Posts: 66
Thanks: 1
Registered: 24-07-2013

Would I benefit from Fibre Extra

Can anyone from PN tell me if I would benefit from upgrading to the Fibre Unlimited Extra package? Smiley

7 REPLIES
Shep41
Aspiring Pro
Posts: 157
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Fixes: 1
Registered: 31-05-2017

Re: Would I benefit from Fibre Extra

The batteries have died in my crystal ball 😂😂😂 Maybe it would help if you tell us what package your on at the moment.
What does it say when you enter your phone number here
https://www.dslchecker.bt.com
Moderator
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Re: Would I benefit from Fibre Extra

What results do you get from entering your phone number in the DSL Checker?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Would I benefit from Fibre Extra

Thanks for getting in touch.

As your speed estimates show a high value of 45mbps it's unlikely you'll see a great amount of improvement by upgrading to Unlimited Fibre Extra.

 

However, our tests are showing your router in sync at 27mbps which is below the low value of 32mbps so I'd recommend looking at some troubleshooting here then progressing this as a fault here so we can further investigate.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
spudy12
Grafter
Posts: 66
Thanks: 1
Registered: 24-07-2013

Re: Would I benefit from Fibre Extra

Thanks for the information!

Sorry I am currently on Fibre Unlimited but assumed plus net would know that Wink

 

Would upgrading to the fibre extra increase me upload speed at all? Currently get around 4mb

 

Will give the troubleshooting tips a try and raise a fault if it doesn't improve. 

Also BT have been installing new boxes down the end of my street, is there anywhere to find out what they are for>?

Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Would I benefit from Fibre Extra

Would upgrading to the fibre extra increase me upload speed at all? Currently get around 4mb

I'm not finding your account now via the usual means, but if you put your landline phone number into the BT checker at www.dslchecker.bt.com what are your upstream estimates?

 

Also BT have been installing new boxes down the end of my street, is there anywhere to find out what they are for>?

You could try raising a query with Openreach here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
spudy12
Grafter
Posts: 66
Thanks: 1
Registered: 24-07-2013

Re: Would I benefit from Fibre Extra

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 45.4 32.4 7.9 5.2 30 Available -- --  
VDSL Range B (Impacted) 40 25 7.4 4 20 Available -- --

 

This is the result. How do I know if I am classed as Clean or Impacted?

Distance wise I am roughly 500 meters from the green cabinet 

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
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Re: Would I benefit from Fibre Extra

Cheers for that. We'd go by the clean rating.

From those estimates, upgrading to fibre extra may improve your upload speeds slightly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team