Worth upgrading from fibre unlimited to fibre unlimited extra
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Worth upgrading from fibre unlimited to fibre unlimited extra
15-11-2019 5:43 PM
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I am on fibre unlimited at the moment and get 36m download speed which is good . I am thinking of upgrading to unlimited fibre extra, but when I look on plusnet web site they do not guarantee any improvement in download speed which appears to be strange as other providers are giving a speed of 55m download speed. I dont want to pay extra to switch and then find out I cannot get any better speed. Can anyone at plusnet tell what speed I will get
With thanks
Mickr
Re: Worth upgrading from fibre unlimited to fibre unlimited extra
15-11-2019 6:17 PM
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Be careful about going for the extra fibre because it may not be possible to get the higher speed. A reason is that if you have fibre to a cabinet you may have copper cables to the house and depending on the distance from the cabinet to the house there can a large signal loss and thus there is an upper speed limit. I currently have this problem and moving to Plusnet fibre extra or to other providers will not give me a faster broadband.
Re: Worth upgrading from fibre unlimited to fibre unlimited extra
15-11-2019 6:34 PM
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Put your phone number into https://www.dslchecker.bt.com/
The VDSL speeds give a rough indication of the top speed available.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Worth upgrading from fibre unlimited to fibre unlimited extra
15-11-2019 7:46 PM - edited 15-11-2019 7:47 PM
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Hi @mickr62
Looking at the speed estimates of your line these are between 38.8mbps and 55.3mbps with your minimum guaranteed speed being around 35mbps (We'd give you an exact minimum guaranteed at the point of sale though), so while there'd be a chance you'd be able to achieve a higher speed there's also a chance you wouldn't.
The good news is that a basic fibre to fibre extra upgrade takes 1 working day so you'll have around 13 days of your 14 day cooling off period if you decide the extra speed if any isn't worth the increased cost, and we'd be happy to revert you back onto your previous package and agreement/cost.
I hope this helps.
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