Worst fibre broadband
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Worst fibre broadband
23-05-2018 5:36 PM
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Re: Worst fibre broadband
23-05-2018 6:04 PM
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Welcome to the Forum @Rumman786
I think that we - other customers who are trying to help - will need a bit more information to be able to assist you. To start: is this a problem with your wifi connection to your hub, or a problem with the connection from the hub to the outside world?
Re: Worst fibre broadband
23-05-2018 8:38 PM
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Re: Worst fibre broadband
24-05-2018 12:38 AM
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Re: Worst fibre broadband
24-05-2018 8:35 AM - edited 24-05-2018 8:37 AM
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@Rumman786 There are several possibilities. Obviously a faulty hub is one.
But there is one other thing that it may be worth trying first. There have been reports that some kit - particularly but not exclusively Apple equipment - can get confused by the hub broadcasting wifi on 2 frequencies and switches from one to the other, or even drops the connection. It might be worth separating the two signals and see if that helps. @bill888 has posted how to do that at https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...
Re: Worst fibre broadband
24-05-2018 8:46 AM
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@TinaS Welcome to the Forum.
It may be worthwhile starting your own thread as your problem may not be the same as that plaguing @Rumman786 It sounds different and it would be helpful if you could explain in a bit more detail. Particularly whether this is a wifi problem or a general connection problem. Which what lights are changing etc.; when it happens, if there is any pattern; and what you have to do to recover?
Re: Worst fibre broadband
24-05-2018 8:51 AM
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Yes, thank you. I'll start a thread. Sorry for hijacking this one. Have a good day.
Re: Worst fibre broadband
25-05-2018 9:25 AM
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Re: Worst fibre broadband
25-05-2018 10:16 AM
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I wouldn't bother trying to fix it, it's Plusnet, it's gash.
Re: Worst fibre broadband
25-05-2018 11:32 AM
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Re: Worst fibre broadband
25-05-2018 2:16 PM
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Sorry splitting the wifi didn't help.
If you are a new customer and the hub is faulty, then Plusnet should provide a new one. You would have to keep stressing to them that it is a wifi problem (if that is what it is!). Have you tried doing a factory reset to the Hub? Plusnet will ask you to do that before they would send out a replacement.
Re: Worst fibre broadband
25-05-2018 2:24 PM
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The 10 day thing is a myth on fibre.
What I am not clear on, is what problem are you having.
I am guessing its using wireless?
Have you tried a different router, as has been said already, that could be the problem?
Have you used any WiFi analysers to see if the channel is being blocked by another router close by?
Re: Worst fibre broadband
25-05-2018 3:21 PM
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Re: Worst fibre broadband
25-05-2018 3:28 PM - edited 25-05-2018 3:29 PM
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What happens when you use the other router? Did you still have a problem with the wifi signal disappearing? If so, then, appearances to the contrary, you haven't got a wifi problem.
Re: Worst fibre broadband
25-05-2018 4:01 PM
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Hopefully a staff member will pick up on this and show you a graph of your connection.
Have you tried a wired connection to see how that works. If you connection is solid on wired then indeed you do have a WiFi problem. However, if you've tried a second (non PlusNet) router then potentially the problem is at your end and not with PlusNet.
WiFi reception can be a dark art!!!
Brian
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