cancel
Showing results for 
Search instead for 
Did you mean: 

Worsening download speed

lenfish
Grafter
Posts: 28
Thanks: 1
Registered: ‎22-04-2015

Worsening download speed

I normally get somewhere between 34-36 Mbps but over the last few weeks this has gradually dropped to around 25 Mbps as confirmed by the BT speedtest  and Ookla Speedest today. 

The BT further diagnostics shows an IP profile of 26.52 ( with a down load speed of 27.85 Mbps (???) I am connected by a network cable.

Stats. from my PlusNet account are:

 Estimated line speed:40Mb (This may vary between 32Mb and 45Mb) - Checked on 2017-07-24 11:09:39Current line speed:26.6 Mb

Would it be possible for an Admin to have a look at this please as something doesn't seem quite right.

 

Regards,

 

Len

5 REPLIES 5
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,233
Thanks: 242
Fixes: 53
Registered: ‎22-01-2018

Re: Worsening download speed

Hello @lenfish,

 

I have checked your connection from our side and there does seem to be something out of place as your speed is less than it should be.

 

Please can you run a speed test herehttp://speedtest.btwholesale.com with your equipment setup in the test socket.  A guide on how to do that can be found here; https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242.

 

If the speed is less than it should be, please raise a fault here and let us know when you have completed this.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
angus1105
Newbie
Posts: 3
Registered: ‎28-11-2018

Re: Worsening download speed

Having similar issues! When signed up was getting mid 20's mbps download speed. This dropped 6-13 mbps in the last few months and now I'm getting around 1mbps Angry

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Worsening download speed

 

Hi @angus1105

 

Thanks for getting in touch - I'll pick this up on your original thread.

 

Thanks

 

Dave

lenfish
Grafter
Posts: 28
Thanks: 1
Registered: ‎22-04-2015

Re: Worsening download speed

Sammy M,

BT Speedtest via the test socket now completed, download speed was 25.21 Mbps. Fault raised as requested.

Regards,

 

Len

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 467
Fixes: 128
Registered: ‎27-04-2007

Re: Worsening download speed

Thanks for the update Len, I've just added an update to your account. Here's a direct link: https://www.plus.net/wizard/?p=view_question&id=185122748 - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team