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Working fibre but no dial tone

FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Working fibre but no dial tone

Morning all,
Bit of a strange one. Phone line is producing no dial tone but the fibre Internet is still working (phone is with BT and Internet is with PN).
Tried the test socket route - same issue. Different phone etc. all whilst the FTTC is stable and working perfectly.
Any ideas as to what may be going on? Always thought if the phone line goes down, so does the Internet.
Cheers!
3 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Working fibre but no dial tone

The FTTC element is added at your local cabinet so an exchange fault or a problem with the line between the exchange and the cabinet is likely not to affect your broadband service.
You need to report this as a phone fault to BT - Make no mention of broadband!
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Re: Working fibre but no dial tone

For anyones reference in the future:
Fault was found (they thought it was between the pole and the house) - turns out it was something at the exchange BEFORE the line hit the PCP. Was all fixed without an engineer setting foot in the house.
All sorted yaaay Smiley
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: Working fibre but no dial tone

Good morning,
I am glad to hear that  all been sorted out for you.
If you have any other queries at any time do not hesitate to fire away!