Wireless drop outs
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- Re: Wireless drop outs
Re: Wireless drop outs
06-02-2020 11:47 AM
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Contacted BT again and they said there was no fault. When I told them this is what happened before and a fault WAS found, they did more tests and Voila! they found the fault and an engineed will arrive.... again.. 🙄
Re: Wireless drop outs
07-02-2020 3:01 PM
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Let us know how it goes please @JahPete.
Re: Wireless drop outs
10-02-2020 6:41 PM
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BT informs me that the "fault should now be fixed". I'm still getting the same slower speed result, so maybe you could check to see if the fault is still registering.... Thanks. Pete.
Re: Wireless drop outs
12-02-2020 10:42 AM
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UPDATE:
Just checked my speed and it's back up to over 30 Mbps.... So, I guess BT have repaied the fault (again).... Let's hope their repair lasts longer than 2 months this time around....
Re: Wireless drop outs
14-02-2020 5:08 PM
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Hi @JahPete,
Apologies for the delay in getting back to you on here. I'm glad to hear that your speed has now improved and hopefully you won't experience any further connection problems. Please don't hesitate to get back in touch if you do notice any issues or if there's anything else that you'd like to discuss.
Re: Wireless drop outs
18-02-2020 11:50 AM
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#Sigh#.....
Been doing speed checks since it was "fixed", and all was well until today. The speed dropped from 32Mbps to 27Mbps. I'll monitor it over the coming week. If the speed keeps decreasing I imagine the fault will have reappeared.... Watch this space...
Re: Wireless drop outs
on 21-02-2020 2:02 PM - last edited on 03-03-2020 6:10 AM by dvorak
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Hi @JahPete,
I'm sorry to hear that your speed has dropped again. I've tested your line and the test is again picking up a fault on the landline side, unfortunately. Please contact your landline provider and ask them to investigate this fault further:
GEA Test Detail | |||
Circuit ID | NA | Service ID | XXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 31.0 Mbps | ||||
Upstream Speed | 6.9 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 964.7 | ||||
Upstream Rate Assessment | Good | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream traffic detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External | ||||
Profile Name | 0.128M-25M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2020-02-08T14:00:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 24.9 Mbps | 34.9 Mbps | 32.2 Mbps |
Up Stream Line Rate | 6.4 Mbps | 6.9 Mbps | 6.5 Mbps |
Up Time | 2.0 Sec | 900.0 Sec | 890.9 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2020-02-21T13:24:36Z | 2020-02-21T13:39:36Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 14 |
Errored Seconds | 1 | 1 |
Severely Errored Seconds | 1 | 0 |
Unavailable Seconds | 0 | 0 |
Moderators Note: Service ID removed
Re: Wireless drop outs
21-02-2020 3:58 PM
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Well, just had another excruciating online chat with the BT help desk. It took nearly an hour to convince them that there was a fault even though they wouldn't have it. In the end I got them to talk to a manager as it was my third time reporting the same fault.... I do hope they fix it properly this time, because I can't face another one of those chats.... I'll let you know when I hear anything.
Re: Wireless drop outs
26-02-2020 11:33 AM
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The Openreach engineer was on site yesterday. No fault was found. He checked my equipment indoors and advised me that the hub I had was out of date (supplied by you recently). He also said he was registering 41 Mbps when he connected to the line, but my connection was capped at 30 Mbps, I'm not sure if this explains my speed drop offs, but it maybe doesn't help. Anyway, just done a speed check and I'm up to 30 Mbps again, so all good for now, although I'm confident it won't last for long... The thought of another hour long "chat" with the BT help desk (almost certainly in Asia) doesn't appeal, so I won't sign off this current fault immediately.
Re: Wireless drop outs
01-03-2020 4:57 PM
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Any reaction to my previous post regarding Openreach's engineer visit? The speed is slowly coming down again (as before) and I am now officially fed up with the toing and froing between me you and BT.....
Re: Wireless drop outs
02-03-2020 5:52 PM
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Thanks for geting back to us @JahPete apologies for the delayed response and I'm sorry to see you're still having issues.
Our tests are still showing a potential fault with the phone line. At this stage I'd recommend raising a fault to us at http://faults.plus.net posting back once you've done so and we'll see what we can do to progress this with Openreach.
As a side note I'd recommend calling our customer options team on 0800 013 2632 to transfer your phone line across to us as this makes fault finding and investigations so much easier, that way we won't need to pass the buck so to speak.
Re: Wireless drop outs
04-03-2020 6:27 PM
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Fault raised just now........
Re: Wireless drop outs
04-03-2020 7:14 PM
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Thanks Pete, I've just progressed the fault now and added a reply to the ticket Here.
Once you've responded I'll book the engineer as soon as I can
Re: Wireless drop outs
10-03-2020 4:01 PM
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Yet another Openreach engineer was here today (over 5 hours without internet access!), and guess what? Although they could identify there was a fault, they couldn't locate where it was. Apparently it was likely to be buried somewhere and a hole (or several holes) would need to be opened to investigate.... 🙄
Re: Wireless drop outs
11-03-2020 1:21 PM
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Thanks for the update, I've checked the engineer notes and that's pretty much what we've been told as well. At least they've identified a potential fault and there's further work in progress to try to get to the bottom of this.
It looks like another engineer has picked the job up this morning so I'll check back tomorrow,
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