Wireless drop outs
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- Re: Wireless drop outs
Re: Wireless drop outs
14-11-2019 8:07 PM
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I have had an email from BT to inform me that the fault has been repaired..... Done a couple of tests, and my speed appears to be back up to 30+ Mbps......
Re: Wireless drop outs
15-11-2019 9:09 AM
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Hi @JahPete,
Thank you for letting us know that the landline fault has been resolved. I've tested your line and it's currently syncing at 35.2mbps, so it appears that your broadband is back to normal. Please don't hesitate to get back in touch if you experience any further problems with your connection.
Re: Wireless drop outs
20-11-2019 10:34 AM
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Speed appears to be constant at the higher speed now.....
I won't be able to check the drop out problem (my original question) until my Daughter returns from Uni next month.... I'll update as and when.... Thanks.
Re: Wireless drop outs
20-11-2019 11:59 AM
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Hi @JahPete,
I'm glad to hear that your speeds have improved and as a matter of course I checked your account today to look into the connection drops. Unfortunately, I can see the connection appears to have been dropping out late at night/early in the morning, with connection drops over the last 4 days having occurred between 1AM to 4AM.
A potential fix to this could be to set the router up within the test socket in the property, if it isn't already. I'd recommend doing this and we've a guide on how it can be done here. Please let us know how this goes and we'll be happy to pick this back up for review as soon as possible.
Re: Wireless drop outs
20-11-2019 1:20 PM
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Yes, the router is connected to the master socket and directly into my PC..... The issue has been with my Daughter's Apple hardware (having to re-enter the access code regularly)... I have done the changes recommended in the 4th post of this thread, and await the results next month upon her return home.
Re: Wireless drop outs
20-11-2019 2:41 PM
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Hi @JahPete,
I can see the links provided on our initial response were more geared towards wireless issues, whereas the ones I've posted this time are more geared toward physical connection drops. If you'd like to wait to carry these out once your daughter returns home then that's understandable, however the connection drops I'm seeing today would affect the wider connection rather than just a single device. Regardless, please let us know how this goes and we'll be happy to pick this back up for review.
Re: Wireless drop outs
23-11-2019 5:19 PM
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Indeed, I only spotted the lower speed when I got involved with the drop outs to my Daughters device(s). As I'm rarely on line between 1 and 4am, the dropouts you found aren't relevant, although slightly worrying. Anyway, I'll report back in a month or so.... Thanks for all your help, much appreciated.
Re: Wireless drop outs
27-12-2019 11:10 PM
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Hi,
Daughter is home from Uni, and so far so good with the drop outs on her Apple hardware.... On the (slight) down side, the connection speed has dropped to 24 Mbps from 33 Mbps after the cap was lifted......
Re: Wireless drop outs
29-12-2019 12:53 PM
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It's good to hear that the issue with drop outs isn't affecting you any longer. It's a shame that the speeds have dipped a bit, if they do drop any further it would take them below estimates so please do let us know if you notice a downward trend with that and we'll be able to look into it with you.
Re: Wireless drop outs
29-12-2019 1:33 PM
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Thanks for the reply..... Just checked the current speed and it's now down to just over 22 Mbps, so it's definitely on the slide for whatever reason.....
Re: Wireless drop outs
30-12-2019 1:41 PM - edited 30-12-2019 1:42 PM
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Hi @JahPete, thanks for getting back to us.
When testing your connection today we can see the download speed getting to the router are 23.8Mbps which certainly fall below your 27.4 - 41.6Mbps download estimates for the line.
Our testing of your connection is again showing a line fault as seen by the graph below. In which case we'd advise contacting your phone provider again and getting them to re-test the line as it looks like the same underlying fault could have returned.
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 23.8 Mbps |
Upstream Speed | 6.6 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 969.4 |
Upstream Rate Assessment | Good |
Downstream Rate Assessment | Reasonable |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Current 15Min Bin Retrains | 0 |
Last 15Min Bin Retrains | 0 |
DP Type | External |
Profile Name | 0.128M-30M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off |
Time Stamp | 2019-12-17T13:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 24.9 Mbps | 29.9 Mbps | 28.1 Mbps |
Up Stream Line Rate | 6.4 Mbps | 6.6 Mbps | 6.5 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 642.3 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-12-30T13:04:25Z | 2019-12-30T13:19:25Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
By all means let us know how they get on and when the issue is resolved so we can check into your connection to make sure everything has returned to normal for you.
Re: Wireless drop outs
20-01-2020 2:53 PM
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Hi,
I have yet to report the "fault" to BT, due to personal reasons.... However, on checking the download speed today I see it's a nice healthy 32 Mbps again. Has the fault corrected itself I wonder? I shall keep an eye on it and if it drops off again I'll contact BT and let you know.... Cheers, Pete.
Re: Wireless drop outs
21-01-2020 2:38 PM
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Re: Wireless drop outs
04-02-2020 11:16 AM
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Hi... Me again.
Well, it's (gradually) dropped from 31Mbps to 21Mbps over the last 2 weeks so I guess there's still an issue there, albeit intermittent. If you could confirm that you're detecting a fault (or not) I'll get on to BT.... Thanks, Pete.
Re: Wireless drop outs
05-02-2020 12:15 PM
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Hi @JahPete
Testing from our side is showing a phone fault, so I'd recommend picking this up with your phone provider accordingly.
Best wishes
Dave
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