Windows computers no internet
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Windows computers no internet
04-05-2015 7:28 AM
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Re: Windows computers no internet
04-05-2015 8:29 AM
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What security/antivirus/firewwall software is running on the Windows 7 computers?
Has it been changed lately?
Are both Windows 7 computers different in make/model ?
As your android devices connect without issues, it suggests to me it is probably a software related issue on the Windows 7 computers.
If one of them is a laptop, can you test it on your own broadband connection?
Re: Windows computers no internet
04-05-2015 9:05 AM
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Tried 2x sagemcom 2704n plusnet fttc
Using Avast security, not changed recently, tried with it off
Computers are totally different make
Checked no software added anytime near problem, only change a windows update kb3035583 which I have now removed
Will have to take 1 laptop to my house later this morning
Re: Windows computers no internet
04-05-2015 9:10 AM
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Maybe the router has a different IP address to the one your PC's think is the router?
Can you check this out?
York.
Re: Windows computers no internet
04-05-2015 9:19 AM
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IPconfig confirms that
Re: Windows computers no internet
04-05-2015 9:31 AM
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Re: Windows computers no internet
04-05-2015 9:39 AM
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Quote from: IanL What address should I be pinging, was pinging the gateway address that plusnet instructed me to 192.168.1.254
IPconfig confirms that
But, is that the IP address your computers are using for the Gateway address?
York.
Re: Windows computers no internet
04-05-2015 9:43 AM
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Re: Windows computers no internet
04-05-2015 9:50 AM
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Quote from: Oldjim The new routers have respond to pings blocked externally and I suspect also internally
Plusnet support asked me to ping the router, so unless they were not aware of blocking...
Re: Windows computers no internet
04-05-2015 9:57 AM
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Start with the basics:
Set two Windows PCs to manual addresses ie 192.168.0.10 and 192.168.0.11 - Can you ping one from the other? If not, can you ping 127.0.0.1 using both PCs?
If you can ping between machines, set them back to DHCP and plug them into your router (turn wireless off on both machines). Confirm that you get IP addresses on each machine (ipconfig). Check that you can ping from one machine to the other. If OK, check you can ping the router.
Next, unplug the ethernet cables from each machine and turn wireless on. Repeat the tests pinging between the machines and the router.
Re: Windows computers no internet
04-05-2015 10:03 AM
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Re: Windows computers no internet
04-05-2015 11:08 AM
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Re: Windows computers no internet
04-05-2015 11:12 AM
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Re: Windows computers no internet
04-05-2015 11:26 AM
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Run a full virus and malware scan. Use AVAST or other free program and MALWAREBYTES. Carry out any recommendations
You may have to use a USB stick to load the programs onto the affected computers if they cannot connect to the internet.
Check the network connection settings in the browser , or install a new browser but do not let it copy any existing settings from old browsers. Install something liek Firefox, Chrome or Safari if not already installed.
Finally of that does not work try Windows System restore to a date BEFORE the issue began..
(This is not really a fibre problem- can it be moved by moderators? )
Re: Windows computers no internet
04-05-2015 11:32 AM
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