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Will the speed still increase after upgrade to Extra?

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Grafter
Posts: 27
Thanks: 2
Registered: ‎07-11-2016

Will the speed still increase after upgrade to Extra?

I have upgraded from fibre to fibre extra 5 days ago. I was told that the speed will be increasing over 2 weeks during the bedding in period. Since day one the upload speed remained at 50-54 Mbps download and upload 8-9 Mbps. On fibre I was getting 34-36 Mbps download and 7-8 Mbps upload. Before the upgrade I was quoted max speed on my line 76 Mbps with minimum guaranteed 70 Mbps. 

Can I expect further increase in speed of shall I raise a ticket with Plusnet to check the connection. Otherwise I do not experience any disconnections or slowdowns. I have upgraded my routers to Wifi 6 Asus RT-AX92U paired into a mesh and they have been great.

11 REPLIES 11
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Hero
Posts: 4,789
Thanks: 2,077
Fixes: 138
Registered: ‎30-06-2016

Re: Will the speed still increase after upgrade to Extra?

@molszewski 

 How are you measuring speed? Only tests over an Ethernet wired connection between your router and a computer is acceptable when measuring network speed.

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Grafter
Posts: 27
Thanks: 2
Registered: ‎07-11-2016

Re: Will the speed still increase after upgrade to Extra?

I'm using the website broadbandspeedtest.org.uk. I tried through ethernet cable and wifi and both methods give the same range. Ethernet cable test was done on a different laptop (which has an ethernet port) than the wifi test (with laptop that has wifi 6 capable card)

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Community Veteran
Posts: 2,102
Thanks: 454
Fixes: 48
Registered: ‎13-08-2015

Re: Will the speed still increase after upgrade to Extra?

Why not just log into the router, go to the advanced section and the Help Desk tab and post the results, or at the very least the sync and max attainable speeds?

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Grafter
Posts: 27
Thanks: 2
Registered: ‎07-11-2016

Re: Will the speed still increase after upgrade to Extra?

The router has so many setting but I cannot find the  anywhere it says the sync speed.

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Community Veteran
Posts: 2,102
Thanks: 454
Fixes: 48
Registered: ‎13-08-2015

Re: Will the speed still increase after upgrade to Extra?

Just go to the Advanced tab, they the Troubleshooting Tab and you should then see the Help Desk tab.

Assuming you have the PN Hub 1? 

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Grafter
Posts: 27
Thanks: 2
Registered: ‎07-11-2016

Re: Will the speed still increase after upgrade to Extra?

Last week I have changed to Asus RT-AX92U. I browsed through all the pages but nothing that shows this information.

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Community Veteran
Posts: 2,102
Thanks: 454
Fixes: 48
Registered: ‎13-08-2015

Re: Will the speed still increase after upgrade to Extra?

That router requires a modem, so what are you using as a modem?

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Grafter
Posts: 27
Thanks: 2
Registered: ‎07-11-2016

Re: Will the speed still increase after upgrade to Extra?

I'm using the BT openreach modem that got installed by bt when I signed up with Plusnet for fibre broadband.
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Grafter
Posts: 27
Thanks: 2
Registered: ‎07-11-2016

Re: Will the speed still increase after upgrade to Extra?

I've logged into Plusnet portal and under broadband it still says I'm on unlimited fibre and not fibre extra. It still gives me the option to upgrade to fibre extra. I wonder if that if the issue with the speeds as they haven't changed for 1 week since upgrade.

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Hooked
Posts: 8
Thanks: 3
Registered: 2 weeks ago

Re: Will the speed still increase after upgrade to Extra?

I have the same issue as you. I upgraded to fibre extra over a week ago. I see no difference in speed (37mbs download still), and my account still says broadband fibre. 

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Grafter
Posts: 27
Thanks: 2
Registered: ‎07-11-2016

Re: Will the speed still increase after upgrade to Extra?

I still getting the same speeds 50-55Mbps, no increase at all.