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Wifi keeps dropping out

Posts: 8
Registered: ‎16-06-2018

Wifi keeps dropping out

Every so often my WiFi keeps dropping out and we can’t get any internet in your phones/tablets. This is so frustrating. Just wanted to know if there is any service update due to the high winds or if there’s a fault on the line?
Plusnet Help Team
Plusnet Help Team
Posts: 1,958
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Wifi keeps dropping out

Hi @Niccithom,


I'm sorry to hear that you're experiencing connection problems.


I've tested your line but the test hasn't picked up any issues from here:


GEA Test Detail
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 51.4 Mbps
Upstream Speed 8.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 649.5
Upstream Rate Assessment Low
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 15:15 to 20:45
Interference Location Customer Premise
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-55M Downstream 6dB, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-02-19T12:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 50.0 Mbps 50.6 Mbps 50.5 Mbps
Up Stream Line Rate 8.6 Mbps 8.8 Mbps 8.8 Mbps
Up Time 859.0 Sec 900.0 Sec 899.9 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-03-04T11:30:39.253+00:00 2019-03-04T11:45:39.253+00:00
Ingress Code Violation 0 9
Egress Code Violation 0 1
Errored Seconds 0 7
Severely Errored Seconds 0 0
Unavailable Seconds 0 0


and the connection log shows a stable connection with one drop within the last ten days:



So that we can determine the best way towards resolving this, please can you confirm whether this is solely affecting wireless connections or if wired connections are affected too?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team