Wifi keeps dropping out
Hi @Niccithom,
I'm sorry to hear that you're experiencing connection problems.
I've tested your line but the test hasn't picked up any issues from here:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | BBEUXXXXXXXXX |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 51.4 Mbps | ||||
| Upstream Speed | 8.2 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Estimated Line Length In Metres | 649.5 | ||||
| Upstream Rate Assessment | Low | ||||
| Downstream Rate Assessment | Reasonable | ||||
| Interference Pattern | Regular Interference Observed Daily | ||||
| Service Impact | No Impact Observed | ||||
| Interference Duration Longest Occurrence | From 15:15 to 20:45 | ||||
| Interference Location | Customer Premise | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Technology | VDSL | ||||
| Profile Name | 0.128M-55M Downstream 6dB, Error Protection Off - 0.128M-20M Upstream, Error Protection Off | ||||
| Time Stamp | 2019-02-19T12:15:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 50.0 Mbps | 50.6 Mbps | 50.5 Mbps |
| Up Stream Line Rate | 8.6 Mbps | 8.8 Mbps | 8.8 Mbps |
| Up Time | 859.0 Sec | 900.0 Sec | 899.9 Sec |
| Retrains | 0.0 | 1.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2019-03-04T11:30:39.253+00:00 | 2019-03-04T11:45:39.253+00:00 |
| Ingress Code Violation | 0 | 9 |
| Egress Code Violation | 0 | 1 |
| Errored Seconds | 0 | 7 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
and the connection log shows a stable connection with one drop within the last ten days:
So that we can determine the best way towards resolving this, please can you confirm whether this is solely affecting wireless connections or if wired connections are affected too?
