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Wifi drops out intermittently since switching to fibre

Bugsy
Hooked
Posts: 6
Registered: 11-08-2017

Wifi drops out intermittently since switching to fibre

Hey all,

 

having a frustrating time of it of late. Since switching to fibre from plusnet broadband it's incredibly inconsistent. Drops out randomly mid game meaning I lose a lot of progress. This is around the house. Even when I'm sat in the same room as the router.

Any ideas? It's all devices, thinking of seeing if I can switch back to broadband as fibre doesn't seem worth it Sad

thanks 

8 REPLIES
d8smt
Grafter
Posts: 35
Thanks: 2
Registered: 28-07-2016

Re: Wifi drops out intermittently since switching to fibre

Sure it's the Wifi and not the broadband connection? Check the logs on the router to see if the WAN logs show dropouts. You may want to see my other posts on the fibre dropouts I'm experiencing.It's an ongoing problem for many of us.

https://community.plus.net/t5/user/viewprofilepage/user-id/39324

Bugsy
Hooked
Posts: 6
Registered: 11-08-2017

Re: Wifi drops out intermittently since switching to fibre

Couldn't see any dropouts mentioned in the wan log but I took some screenshots incase they are labelled as something else.
Thanks for your response. Not good if there's many of us having problems. I'll look through the other posts for solutions. Only saw tickets being raised
Plusnet Help Team
Plusnet Help Team
Posts: 5,604
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Wifi drops out intermittently since switching to fibre

I've attached a graph of your connection stability below.

image15033225882285

Do any of the drops shown here tie in with when your seeing the connection drop?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bugsy
Hooked
Posts: 6
Registered: 11-08-2017

Re: Wifi drops out intermittently since switching to fibre

Thank you for the response. The Saturday 00:30 ish one is an occurrence. But it was ropey Sunday night and this morning I had issues again. I'll start to make a diary if it helps
Bugsy
Hooked
Posts: 6
Registered: 11-08-2017

Re: Wifi drops out intermittently since switching to fibre

Twice so far tonight. 19:10 and 19:16. So frustrating. Will call up and ask to be switched back to broadband as it's getting ridiculous. Never had any issues with standard broadband
Community Veteran
Posts: 1,548
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: Wifi drops out intermittently since switching to fibre

Presumably you now have the Hub One - have you in-synced the 2.4 and 5Ghz bands, and added a 5 to the SSID of the 5Ghz channels?

Have you use a WiFi analyser to ensure you are on the least congested channels?

Bugsy
Hooked
Posts: 6
Registered: 11-08-2017

Re: Wifi drops out intermittently since switching to fibre

You lost me after one Hub. Sorry. I have difficulty accessing the hub on 192.168.1.254 my tablet is in the 5ghz channel when I have got in. I'll look up an analyser now
Bugsy
Hooked
Posts: 6
Registered: 11-08-2017

Re: Wifi drops out intermittently since switching to fibre

They are synced. So I unsynced and changed the 5ghz ssid enabling less traffic I guess?