Wifi dropping out repeatedly
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Wifi dropping out repeatedly
Wifi dropping out repeatedly
04-08-2019 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My wifi connection is dropping out with increasing frequency. I had a similar problem about a year ago, which turned out to be due to a problematic phone connection, however this time it's different - I have tried linking the router to the master socket and it still dropped out.
It's actually making it difficult to write this post - I've already lost one draft due to a dropout.
I'm using a Plusnet Hub One router.
Can anyone help?
Re: Wifi dropping out repeatedly
04-08-2019 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
eg
Download a wifi analyser app, to see which channels are least busy in your locale.
Ensure you have different ssid's for the 2 bands on your hub.
PN's router has a poor reputation for wi fi, so you may want to consider buying one
such an Openreach one, which can be configured to PN's settings.
Re: Wifi dropping out repeatedly
05-08-2019 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Wifi dropping out repeatedly
05-08-2019 12:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm still trying to work out @Gel's solution. I have downloaded a wifi analyser app. It says "signal strength -52 dBm" - but what does that mean? How might it help me fix the problem?
@Gel wrote: "Ensure you have different ssid's for the 2 bands on your hub." How do I do that? What is a band and where would I find it? I've examined the router and the guide, but I can't find any info about ssids or bands.
I feel a bit technologically illiterate. Is there a guide for people who are not very technologically competent but just want uninterrupted wifi?
Re: Wifi dropping out repeatedly
on 05-08-2019 3:22 PM - last edited on 05-08-2019 6:18 PM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @walker67
I'm sorry to see you're experiencing connection problems.
I've been looking into this and I don't think this issue lies with the wireless signal within your home at all. The broadband connection between your router and the cabinet(The green box in the road) seems to be dropping out heavily:
Line tests aren’t showing the cause for this and as you've tried connecting your router into the master telephone socket, I think the next step is to look at replacing the router before we potentially go down the path of arranging an engineer visit.
For a replacement router I'd recommend giving our customer options team a call on 0800 013 2632 to discuss this as we may need to recontract you to send one out free of charge. Alternatively if you prefer you should be able to buy your own third party router using this guide to assist when setting it up.
If you're still having issues I'd head on over to http://faults.plus.net to report a fault to us.
Please do keep us posted on how things are going.
Re: Wifi dropping out repeatedly
05-08-2019 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Gandalf - I will try to get a replacement router.
Re: Wifi dropping out repeatedly
05-08-2019 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Wifi dropping out repeatedly