Wifi Randomly dropping devices
Hi @Coriorda,
I'm afraid we can't recommend a specific app over another but there are plenty available across different app stores, usually with user ratings readily available if you want to see how others have found their experience with the app.
Hi Chris, as far as I'm aware those logs just mean that for one reason or another your devices have disconnected from the Wi-Fi, and there can be numerous causes for this. One of the biggest causes for the 2.4GHz frequency is interference.
Perhaps @bobpullen our products guru if he's around can cast his eyes over this.
Looking at this specifically:
first it stopped broadcasting 5Ghz then shortly afterwards didn't broadcast anything on 2.4Ghz either
Was that before or after we (Bob) upgraded the firmware in your router on the 6th June?
Also please can you try connecting some of the devices closest to your router onto the 5GHz? Apart from the response above, looking through the other posts it doesn't look like you've tried this since then.
Failing that and unless there aren't further ideas I'd be tempted to send you a new router.
Finally with regards to a mesh network, some do act as routers themselves so you may not need to use the Hub One at all. Although you'd need a standalone fibre modem as the Hub One can't be used as a modem only.
@Coriorda wrote:In relation to ...
first it stopped broadcasting 5Ghz then shortly afterwards didn't broadcast anything on 2.4Ghz either
This happen a few months ago - well before the firmware upgrade, and was a BT smarthub i had purchased.
Have you tried the 5GHz since then?
Re your other point"as far as I'm aware those logs just mean that for one reason or another your devices have disconnected from the Wi-Fi"
Yes this is the nub of the problem - what is the reason? , except I don't believe the devices are disconnecting from the WIFI, instead it appears they are being disconnected by the router somehow. Whilst i understand the point re interference, how would two devices next to each other behave so differently in that situation.?
Difficult to pinpoint what the reason is as there's a lots of things which can affect wireless signal.
If the devices are different makes and models then they'd likely behave differently in similar situations.
I think a new router might help, though the significant backlash against Plusnet Hardware might indicate not.
The Hub One on the firmware version you've been given should be perfectly capable and it is in a lot of environments.
I've arranged for a new router to be sent now still which should land within the next 3 to 5 working days.
Would you please expand on your last point - could i use the PN box as modem and run the signal to another router to distribute ? or would i have to change to whole thing ?
The Hub One can't be put in a modem only mode, which means it can't be used as a modem not a router.
Having said that what you're asking here is to setup another router as a wireless access point so that would be possible with the Hub One. While the other router will be a wireless access point, it won't actually act like a router.
If you buy a wireless mesh that acts as a router, then you'd need a fibre modem (not the Hub One) to work alongside it.
