Wifi Droppage
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- Re: Wifi Droppage
01-10-2017 9:22 AM
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Wifi has been dropping out more and more recently but not all devices at the same time its becoming highly annoying so bad ive had to connect network cables through out the house for consoles and laptops. All devices show good wifi connection throughout the house so I know its nothing to do with that. The router cannot keep good wifi connection its absolutely rubbish i know this because anything that's wired in is fine constantly and never drops but that doesnt help our phones being connected or not. id rather go back to BT which is saying something.
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Re: Wifi Droppage
01-10-2017 11:26 AM - edited 01-10-2017 11:32 AM
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Maybe you have a faulty router. If you were previously with BT and still have the BT router then why not use that with your Plusnet connection? Depending on which model of BT modem/router you have you should find instructions on how to set it up on this forum. If the BT router you have is a Home Hub 5A it is the same beast, be it a different colour, as the Plusnet Hub 1.
Other things to try include: splitting the 2.4 and 5GHz bands. Also make sure that you are not using the same bands as neighbours. I use the Android 'WiFi Analyser' on my phone to monitor the frequencies that neighbours use and if necessary set the clearest one on my router manually.
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Re: Wifi Droppage
15-10-2017 9:46 AM
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I did phone Plusnet a few months ago complaining of this situation and just got fobbed off with saying sorry but we don't guarantee any sort of Wi-Fi signal!
Re: Wifi Droppage
15-10-2017 12:17 PM
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Apologies for the delayed response on here.
I'm happy to hear you've sorted the problem by purchasing your own router.
Just out of curiosity, did you try any wireless diagnostics with the Plusnet router? For example, changing the WiFi channel etc.
16-10-2017 10:54 AM
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