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Wifi Calling

Gavin
Hooked
Posts: 7
Registered: 14-05-2018

Wifi Calling

Hi

 

I've moved from TalkTalk to Plusnet.  No issues with wifi calling on the old provider, but can't get it to work with Plusnet.  I have tried different phones as well as turning off the router firewall.  I have a Hub One. Are there any changes I need to make?

Thanks

Gav

7 REPLIES
Community Veteran
Posts: 1,499
Thanks: 240
Fixes: 31
Registered: 13-08-2015

Re: Wifi Calling

Who is your mobile service provider?

Have you connected them to your PN WiFi?

Gavin
Hooked
Posts: 7
Registered: 14-05-2018

Re: Wifi Calling

My mobile provider is actually Plusnet,

Community Veteran
Posts: 1,499
Thanks: 240
Fixes: 31
Registered: 13-08-2015

Re: Wifi Calling

Ah, well unfortunately PN Mobile does not support WiFi calling. 

Lots have complained on here already.

Gavin
Hooked
Posts: 7
Registered: 14-05-2018

Re: Wifi Calling

Looks like I'll be looking for a new ISP as well as Mobile provider as neither can provide me with working mobile coverage.

Baldrick1
Seasoned Champion
Posts: 1,458
Thanks: 629
Fixes: 49
Registered: 30-06-2016

Re: Wifi Calling

It's not a problem with the fixed line ISP, I use Wifi calling on my Plusnet service with a mobile using the 3 network. It's the Plusnet mobile service that's your problem.

Gavin
Hooked
Posts: 7
Registered: 14-05-2018

Re: Wifi Calling

Both you and Plusnet seem to think that i should differentiate between mobile and broadband as two separate companies.  Which I do not find credible.  Especially when the support areas don't talk. This together with random drop-outs I get (mentioned by others in posts) means I will be looking for a better ISP asap. 

 

(btw, EE who Plusnet get service from do support wifi calling) 

Baldrick1
Seasoned Champion
Posts: 1,458
Thanks: 629
Fixes: 49
Registered: 30-06-2016

Re: Wifi Calling

@Gavin

In case you're not aware I am not a Plusnet employee, I am a customer the same as you. You might not think that it's credible to use two separate companies for mobile and fixed communications but many do.

The purpose of my post was to try and advise that you don't need to go through the hassle and potential cancellation costs of changing your ISP just because you don't like their add on mobile service but the choice is obviously yours.