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WiFi drops or does not work for laptop. Even wired connection drops. Mobile and tablet are fine

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DTee
Newbie
Posts: 1
Registered: 3 weeks ago

WiFi drops or does not work for laptop. Even wired connection drops. Mobile and tablet are fine

I got my router in August and mobile and tablet connected fine via WiFi. Laptop could not connect so set up wired connection. Later could connect via WiFi but it only lasts for seconds. Wired worked at first but now keeps dropping every few minutes. Have to wfh so need it resolved promptly. How can I fix as strange that it is stable for other two. I have connected to other WiFi’s and my mobile hotspot with no issues from the laptop. Or is a new router the only option? Thank you
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 57
Thanks: 4
Fixes: 3
Registered: ‎06-08-2018

Re: WiFi drops or does not work for laptop. Even wired connection drops. Mobile and tablet are fine

Hi @DTee.

 

Sorry to hear you're having broadband issues.

 

Please can you run through our troubleshooting steps and let us know how you get on

 

http://goo.gl/p2tpvL

 

If the problem persists, do come back to us so we can check the connection from here.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team