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WiFi constantly dropping out

FIXED
Nordicgod1972
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

WiFi constantly dropping out

Been with plusnet for 6 months now , before I was EE and never had a drop out and before that BT and also never had a drop out .

This is getting ridiculous now , even logging into this site I was on WiFi then it drops out and switches back to 4g on my iPhone . When ever people come over they log into my network and then it constantly drops in and out , so now most people don’t even bother to log into the WiFi network .
I have no problems with the PlayStation or desktop pc and my tado heating as they are all wired into router it’s just the WiFi , I am paying for a service that I can’t seem to use .

Can you check your end please
And also what can I do to resolve this problem
This affects all iPhones that are connected to the dual network
7 REPLIES 7
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notmyname
Rising Star
Posts: 109
Thanks: 30
Registered: ‎20-03-2016

Re: WiFi constantly dropping out

"I have no problems with the PlayStation or desktop pc and my tado heating as they are all wired into router it’s just the WiFi , I am paying for a service that I can’t seem to use ."

You're not paying for WiFi, you're paying for the connection to the home.
Nordicgod1972
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Re: WiFi constantly dropping out

I am paying for a service and it’s not working as advertised ,what’s a WiFi router with defective WiFi but thanks for your input , If you can’t help then why comment Huh?
notmyname
Rising Star
Posts: 109
Thanks: 30
Registered: ‎20-03-2016

Re: WiFi constantly dropping out

I can help if you wish, but you're not going to like the answer. You can either try changing the wireless channels on the router, or buy your own router.

The plusnet hub is notoriously bad when it comes to wireless. However, you don't pay plusnet for "WiFi", you pay them for access to the Internet via a wired device, as highlighted in their T&Cs.
Nordicgod1972
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Re: WiFi constantly dropping out

Ok will give that a go , was routing around the garage earlier and found the BT home hub , is it possible to install that instead ? I take it there might be a guide to it somewhere?
Plusnet Help Team
Plusnet Help Team
Posts: 5,055
Thanks: 1,241
Fixes: 240
Registered: ‎25-03-2015

Re: WiFi constantly dropping out

Fix

@Nordicgod1972 wrote:
was routing around the garage earlier and found the BT home hub , is it possible to install that instead ?

Assuming it's a Fibre compatible BT Home Hub, you should be able to use it.


@Nordicgod1972 wrote:
I take it there might be a guide to it somewhere?

This Post should help with the setup Smiley

EDIT:

If you've got a Smarthub 6, it'll be This Post

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Nordicgod1972
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Re: WiFi constantly dropping out

Sorted followed guide and stuck the BT home hub 5 router back place of the very bad plus net one and all working well 

Plusnet Help Team
Plusnet Help Team
Posts: 552
Thanks: 79
Fixes: 29
Registered: ‎23-01-2018

Re: WiFi constantly dropping out

We're really glad to hear you're up and running, @Nordicgod1972

 

If you require further assistance, please feel free to get back in touch as we are more than happy to help.

 

Kind Regards

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team