cancel
Showing results for 
Search instead for 
Did you mean: 

WiFi Passwords

OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

WiFi Passwords

Hello.

Do i have to use different passwords for the 2.4 Ghz band and the 5 Ghz band ????. can anyone advise me please.

26 REPLIES 26
jab1
Legend
Posts: 16,815
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: WiFi Passwords

No - use the same password for both.

John
OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

Re: WiFi Passwords

Hello.

When i try using the same password on the 5 Ghz band nothing will connect, laptop, mobile phones, firestick. They will only connect to the 2.4 Ghz band.

jab1
Legend
Posts: 16,815
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: WiFi Passwords

Are any of those items 5Ghz capable?

John
OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

Re: WiFi Passwords

Hello.

Yes they are all 5 Ghz capable.

jab1
Legend
Posts: 16,815
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: WiFi Passwords

Very strange, because the advice I gave is the standard one - from people with more experience in these matters than me. Have they connected to 5Ghz previously?

John
OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

Re: WiFi Passwords

Yes they have, but today i have had a lot of problems with my line connection, had to do several resets of my WiFi connection on the hub and the Plusnet techies are monitoring my line overnight. They have raised a ticket on my line problems, just have to wait and see what it is like tomorrow.

jab1
Legend
Posts: 16,815
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: WiFi Passwords

OK, but note my comment re the password. It helps, BTW, if you give all relevant information when you raise a query.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: WiFi Passwords

Hi @OldFrank

I'm sorry to see you can't connect to the 5GHz wireless band.

Could you find out what firmware your router's on? If you go to your router's settings at http://192.168.1.254 and at the bottom you'll see the 'software version'. Let me know what this says as I suspect you may not be on our latest version. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

Re: WiFi Passwords

Hello.

I am on the latest version firmware: 4.7.5.1.83.8.263.

The problem seems to be that the 2.4ghz overrides the 5ghz on all of my devices. my devices can see the 5ghz band but cant connect to it, which is a shame because I am on the 80mbs fibre. The only way to connect to the 5ghz is to disable the 2.4ghz which seems a bit senseless.

jab1
Legend
Posts: 16,815
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: WiFi Passwords

@OldFrank That is not the latest version, and possibly why you are having these problems. The latest version is .283.1.2 (or even .3, can't remember). Hopefully @Gandalf can get you upgraded.

John
OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

Re: WiFi Passwords

Thanks for the info about the firmware.

 

OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

Re: WiFi Passwords

Hello.

My firmware version is: 4.7.5.1.83.8.263

many thanks

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: WiFi Passwords

Thanks for getting back to us @OldFrank

Ah that's really odd.

I can see you've posted in the topic Here and we'll update the firmware as soon as we can which should hopefully resolve.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
OldFrank
Grafter
Posts: 52
Thanks: 3
Registered: ‎16-12-2011

Re: WiFi Passwords

Will that be the same firmware that @bobpullen is pushing out ?? and how long will i have to wait ?Huh

Cheers.