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Wi Fi keeps disconnecting several times a day

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Wi Fi keeps disconnecting several times a day

Glad to hear that! Thumbs_Up

Long may it last. Let us know if you do need any further assistance though.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
CharlieParker
Dabbler
Posts: 11
Thanks: 2
Registered: ‎03-06-2019

Re: Wi Fi keeps disconnecting several times a day

one small dropout last night at 12.08am - the light on the router flickered green. Windows network diagnostics reset the router and reconnected - things seem fine since then

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Wi Fi keeps disconnecting several times a day

Thanks for the update @CharlieParker

 

Keep an eye on it and if things start going south again shout up so we can investigate further. 

 

Kind Regards, 

MoR

Katiebbaby123
Grafter
Posts: 33
Thanks: 16
Registered: ‎01-03-2019

Re: Wi Fi keeps disconnecting several times a day

My internet won’t work itys flashing orange. Constantly having to use my own 3 g. Can someone look into this please. I am sick of poor service lately.
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Wi Fi keeps disconnecting several times a day

Hi @Katiebbaby123 

 

Tests ran on your circuit have isolated a fault. 

 

We need to engage our suppliers to clear this accordingly - to do so, we require you to reply to this ticket  with the information requested. 

 

Kind Regards, 

MoR