Why will Plusnet not upgrade me to 76MB package when other ISPs can?
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Why will Plusnet not upgrade me to 76MB package when other ISPs can?
02-02-2016 1:32 PM
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I'd be really grateful for some answers on this from PlusNet tech support please.
Many thanks!
Re: Why will Plusnet not upgrade me to 76BM package when other ISPs can?
02-02-2016 2:16 PM
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Plusnet screwed up big time when they stopped offering 40/10.
Re: Why will Plusnet not upgrade me to 76BM package when other ISPs can?
02-02-2016 2:21 PM
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Note that TalkTalk is also 40/2
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
02-02-2016 3:53 PM
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Many thanks.
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
02-02-2016 3:57 PM
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why would they offer you 80/20 when you can't get above 44Mbps at best.
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
02-02-2016 4:12 PM
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If the attainable sync reported once you are connected is significantly more than 40 then it would be worth asking to upgrade.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
02-02-2016 4:17 PM
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Because they don't want to.
Quote from: markhp I really would like an explanation from you as to why you can't offer me the 80/20 package please.
PN have decided not to supply 80/20 to anyone who can't definitely get above 40Mb/s downstream. We might all think it's a bit odd (or even more odd that they don't offer 40/10) but that's the way they choose to run their business and entirely their right.
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
02-02-2016 4:31 PM
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Given that Plusnet will not supply 80/20 and that you feel that 40/2 will not meet your requirements then I would not use Plusnet for FTTC as you will be locked into an 18 month minimum contract to which you have ill feelings. Not going to end well in my opinion.
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
02-02-2016 4:45 PM
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Quote from: Andrue or even more odd that they don't offer 40/10
'odd' isn't the word I'd use - bonkers maybe, or even something much stronger.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
03-02-2016 10:20 AM
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Quote from: chenks76 it's because your estimated download speed is 32-44MB.
why would they offer you 80/20 when you can't get above 44Mbps at best.
If he could get over 40Mb which his estimate states be it only 4Mb then he should be offered the 80 / 20 package the reason Plusnet do not is because they only go by the lowest number in the estimate the likes of BT ect do not they take the whole range into account BT even give a minimum guarantee which is surprising.
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
03-02-2016 10:30 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
03-02-2016 11:32 AM
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Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
03-02-2016 11:35 AM
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Corrected
Quote from: chenks76 it's also daft not offering 40/10 (or 55/10).
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
03-02-2016 12:16 PM
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i can see sense in not offering 80/20 to a customer who's range could creep below 40Mbps. it just opens up a can of unnecessary support worms.
no matter what you told a customer, you'd still end up with complaints about only getting 38Mbps and paying for 80.
with regards to 55/10, well that's a new product and i haven't seen many ISPs offering it as of yet.
Re: Why will Plusnet not upgrade me to 76MB package when other ISPs can?
03-02-2016 12:18 PM
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Quote from: chenks76 correction not applicable.
Suggest you ask the OP's opinion on that
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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