Why not the Hub One when upgrading to fibre?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Why not the Hub One when upgrading to fibre?
Why not the Hub One when upgrading to fibre?
14-01-2016 6:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is there any reason why I haven't got the Hub One?
Re: Why not the Hub One when upgrading to fibre?
14-01-2016 6:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why not the Hub One when upgrading to fibre?
14-01-2016 6:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Will I get an email confirming this?
Re: Why not the Hub One when upgrading to fibre?
14-01-2016 6:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why not the Hub One when upgrading to fibre?
14-01-2016 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Mal, you're on FTTP as far as I remember? with FTTP we are still supplying the 2704n at present
Re: Why not the Hub One when upgrading to fibre?
14-01-2016 7:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why not the Hub One when upgrading to fibre?
15-01-2016 12:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Darkfire @Mal, you're on FTTP as far as I remember? with FTTP we are still supplying the 2704n at present
Yes I am - just wondered why ?
Re: Why not the Hub One when upgrading to fibre?
15-01-2016 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why not the Hub One when upgrading to fibre?
15-01-2016 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This has already been flagged up and we're investigating/working on a fix for this
Re: Why not the Hub One when upgrading to fibre?
15-01-2016 8:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did an online upgrade to Fibre on Wednesday, had to pick an engineer visit.
text message said I'll be sent a Hub One.
mav:quote
Re: Why not the Hub One when upgrading to fibre?
16-01-2016 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Assuming I get both, can I return the 2704n without cost?
Also, could someone please confirm I am on self-install?
Thanks for your help.
Re: Why not the Hub One when upgrading to fibre?
16-01-2016 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I only see the Hub One as sent out, if you receive another I can't find where that's been sent from but won't cause any issues, It seems the Fibre order wasn't picked up correctly though so I've just resubmitted it to BT Wholesale as a self-install
Re: Why not the Hub One when upgrading to fibre?
16-01-2016 10:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The postman's just been and I've received both routers. The Hub One shows customer order 0-1971628 on the label and the 2704n shows 0-1971553 on the label. I'll not open the latter: let me know what you would like me to do with it.
Any ideas on ETA, given the order problems?
Thanks,
Adrian.
Re: Why not the Hub One when upgrading to fibre?
16-01-2016 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll get you an exact connection date as soon as it's accepted, should be later today that I know
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Why not the Hub One when upgrading to fibre?