Why is my speed capped at 54mbps??
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- Re: Why is my speed capped at 54mbps??
Why is my speed capped at 54mbps??
02-03-2017 2:56 PM
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Hi,
I have been trying to get the speed of my Fibre increased for weeks now and keep being told that I cant get a faster connection.
As I'm in the trade I dropped by the exchange and confirmed that they have me on a 54 mbps IP profile and i could be on either of the two higher profiles.
I raised this with Plusnet via web chat and had it confirmed that my line will support up to 73 mbps,
If this is the case why am I paying for the higher priced fibre but be held back by my IP profile????
Surely if a customer is paying for a service and their line supports that speed it should be straight forward.
All help greatly appreciated.
Thanks
Kev
Re: Why is my speed capped at 54mbps??
02-03-2017 3:34 PM
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Re: Why is my speed capped at 54mbps??
03-03-2017 9:56 AM
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Hi Matthew,
Thanks for the quick response, my username is the same as my forum name.
Thanks
Kev
RennieK
Re: Why is my speed capped at 54mbps??
03-03-2017 3:03 PM
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Hi there,
Testing your line is showing that it's in sync at 59.2Mb/s which is above the bottom estimate for your area:
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0001 | ||||
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 59.2 Mbps | ||||
Upstream Speed | 14.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 611.3 | ||||
Upstream Rate Assessment | Reasonable | ||||
Downstream Rate Assessment | Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Profile Name | 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2017-02-18T15:15:00 |
This is why your profile was in the 50's as this aligns to the sync speed.
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 73 | 55 | 20 | 14.3 | 49 | Available | -- | -- | -- | -- |
Re: Why is my speed capped at 54mbps??
05-03-2017 9:24 PM
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Why are we always at the bottom end of the VDSL range?
surely if the line supports 73 Mbps we should be allowed up to that range.
All the time we are at the lower speed we are still paying the full amount.
can you advise how we get moved to the higher end of the VDSL?
thanks
Kev
Re: Why is my speed capped at 54mbps??
06-03-2017 9:23 AM
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Hi Kev The speed will be due to your line, have you tested at your BT master socket?
Doing this on mine went from 62MB to 72MB max attainable.
Worth getting the the data from your modem/router on the sync speed and max achievable.
What Modem/Router do you have?
Re: Why is my speed capped at 54mbps??
06-03-2017 9:26 AM
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The BT figures are estimates based on approximate line length from the cabinet and quality of line ("near perfect" and "an acceptable problem or two"* - the latter covering state of cable joints etc). The cab equipment and your modem (which may be integrated with a router) will negotiate the highest speed which is stable/reliable and, in your case, is at the low end of the estimate and above BT's "low enough to warrant investigation" level.
Phil
* BT's opinion, obviously
Using a TP-Link Archer VR600 modem-router.
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