Why is my speed capped at 54mbps??

[#1]

Hi,

I have been trying to get the speed of my Fibre increased for weeks now and keep being told that I cant get a faster connection.

As I'm in the trade I dropped by the exchange and confirmed that they have me on a 54 mbps IP profile and i could be on either of the two higher profiles.

I raised this with Plusnet via web chat and had it confirmed that my line will support up to 73 mbps, 

If this is the case why am I paying for the higher priced fibre but be held back by my IP profile????

Surely if a customer is paying for a service and their line supports that speed it should be straight forward.

All help greatly appreciated.

Thanks

Kev

[#2]

The chat you've attached shows your on a open profile so you aren't being capped by DLM.

If you can PM me your username we can get this looked into.

[#3]

Hi Matthew,

Thanks for the quick response, my username is the same as my forum name.

Thanks

Kev

RennieK

[#4]

Hi there,

Testing your line is showing that it's in sync at 59.2Mb/s which is above the bottom estimate for your area:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	59.2 Mbps
Upstream Speed	14.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	611.3
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-02-18T15:15:00

This is why your profile was in the 50's as this aligns to the sync speed.

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	73	55	20	14.3	49	Available	--	--	--	--

[#5]

Why are we always at the bottom end of the VDSL range?

surely if the line supports 73 Mbps we should be allowed up to that range.

All the time we are at the lower speed we are still paying the full amount.

can you advise how we get moved to the higher end of the VDSL?

thanks

Kev

[#6]

Hi Kev The speed will be due to your line, have you tested at your BT master socket?

Doing this on mine went from 62MB to 72MB max attainable.

Worth getting the the data from your modem/router on the sync speed and max achievable.

What Modem/Router do you have?

[#7]

The BT figures are estimates based on approximate line length from the cabinet and quality of line ("near perfect" and "an acceptable problem or two"* - the latter covering state of cable joints etc). The cab equipment and your modem (which may be integrated with a router) will negotiate the highest speed which is stable/reliable and, in your case, is at the low end of the estimate and above BT's "low enough to warrant investigation" level.

Phil

* BT's opinion, obviously