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Why has my speed dropped ?

gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Why has my speed dropped ?

I am supposed to be on the 55/20 package and have averaged 44/14 for quite a few months but in the last few weeks my upload speed is roughly the same but my download has dropped and settled to just below 38 Mb/s.

 

I've included the chart from samknows to show what has happened.

 

Since I have not changed anything I can only assume that something/someone on Plusnets side has changed my package.

Could someone look into this please.

Ty

Regards

Gerwyn

Edit: Ok not sure what is going on, just done a BT speed test (twice) and got the following results:

Download speedachieved during the test was - 82.92 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-40.36 Mbps .
 Additional Information:
 IP Profile for your line is - 40.36 Mbps

Upload speed achieved during the test was - 10.62Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

Something definitely weird going on

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Why has my speed dropped ?

Hi there, 

 

I've just looked into this and we've not made any changes. 

 

I can see the speed profile has changed in line with BTW's but that's currently at 40200kbps 

 

I suggest trying the checks here as your next port of call: https://goo.gl/tu2WWu

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team