Why has my speed dropped ?

[#1]

BT Engineer been and gone.

No fault found on line.

No Rein found.

Old style BT connection box replaced with new BT Master box with filtered faceplate.

BTW Speedtest:

Download speedachieved during the test was - 40.6 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-51.54 Mbps .
 Additional Information:
 IP Profile for your line is - 51.54 Mbps

IP Profile automagically increased from 40.2 Mbps to 51.54 Mbps

[#2]

Hi @gtowen,

Thank you for getting back in touch following the engineer visit. I can see that you have also discussed this with an advisor from our faults team and they have sent you out a Hub One, as per the advice on the engineer notes. You should receive this new router within 3-5 working days - please let us know if you continue to experience any connection problems after this.

[#3]

Hi @EmilyD The BT engineer fitted a new filtered faceplate which for some reason changed my ip proflie, but otherwise nothing has changed. The BTW speedtest is still giving erratic if not ridiculously different results:

Download speedachieved during the test was - 60.83 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-51.54 Mbps .
 Additional Information:
 IP Profile for your line is - 51.54 Mbps

while thinkbroadband, speedtest.net and which speedtest all give results between 36-38 Mb/s.

Things may change with the new router but that is yet to be seen.

At the moment everything is still pointing to my line speed been capped

[#4]

Hi @gtowen, checking this side doesn't show anything being capped, your connection profile is

0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off

..and your account profile is also correctly set.

I'd see how you get on with the new router and get back to us if it's still the same.

[#5]

Hi @LaurenB , I have just noticed the firmware on the Sagecom 2704N is dated and there is an update for it. Not sure if that will make that much difference, but worth a try.

Firmware version:

7.275.2_F2704N_Plusnet

[#6]

Hi @gtowen, I don't think that would make a difference, but I have sent it over to our products team to see if they can get it updated for you.

[#7]

Hi @LaurenB , thanks for that. There is a new router on it's way to me, but might be of interest to see if it does make a difference,